Unhappy Customer

[Gadro]

Thanks for the support fella's

Just emailed the buyer back

"....My £100 refund still stands but if you wouldn't mind could you pop back to Evans and find out the guys name for me and a contact telephone number if possible. I've had this number off the Evans website 01908 550723. Is this the Milton Keynes area code? If it is don't bother with the number as it's probably the right one, Just going to need a name.

Once I've spoken to him and he can assure me that the frame is in a poor / dangerous condition then I'll transfer the money straight over. I'm not sure with Evans as I've never been to one but when you took the bike in did they X-ray scan it or was it a simple hands-on? Just want to make sure the frame's a scrapper.

I'm sorry if this causes any hassle but as you are not happy with the bike and myself being a bit of a GT Fanatic I would rather have my bike back BUT only if it is structurally safe and sound. If it's a piece of scrap metal then you've got a bargain with those components...."

Don't think I can be fairer than that, I'm going to give them a ring in the morning no matter what. Somebody has' got to remember a shiny Pantera being brought in. I'm a nice (ish) guy don't rip people off and I've got doubts about this. Going to wait for a reply from the buyer and see what happens

Will give you an update

 

[cannondale king]

And with no disrespect to any bike shop owners or workers, many bike shop people can set up brakes & gears, and build up bikes, but can be extremely ignorant of engineering principles and materials science.

Then of course there are those who aren't ignorant and are diamonds to their customers.

im the exception to this rule i used to be in the navys fleet air arm and fully understand engineering principles and material science if i didn't things would have gone bang and broke (more ofter ) and i work in a bike shop and i fully understand your statment iv'e been into some bike shops with some full on interbreds in the workshop and im only working there as i cant get a lot of offshore work at the moment



on the bike front dont back down let him take the hit as he brought it :roll:

 

[dyna-ti]

Personally i'd give him sod all ,inform your bank not to accept any paypal transfers till you get this sorted out.

With your money safe, you now command the situation

Firstly inform him that without an x-ray machine it would be impossible to tell how thick or thin the the metal really is and only a fool would say he could do it visually.then suggest that perhaps the bike shop had something to gain from such a statement.

Next ,tell him you want your bike back.Period. because if he cant see a
bargain you'd rather keep it and then sell the parts for twice what he paid
Now tell him you will refund his buying costs and his postage costs when you receive the bike back in the same condition as you sent it out in[be a c*** and say that includes the original packaging :twisted: ]

Your money is safe remember ,you dictate the rules in this game

His choices are-
1. Keep the bike ,after all the seller may be right about the shops vested interests.

2. Post it back to you and hope you return all his money[if you reckon he'll leave bad feedback anyway ,deduct your listing and final valuation fees before refunding]
If he now wants to take you up on your refund offer ,tell him the deals off 'give me my bike back'.

I think that will be the last you hear from him.

You could also threaten legal action on receipt of bad feedback
Tell him [important bit now ]You wont be 'held to ransom' over your feedback as you have done nothing wrong.

 

[Harryburgundy]

Agree with Dyna..

 

[SeeingisBelievingGTMuseum]

Somebody has' got to remember a shiny Pantera being brought in.

I'm guessing it never went into Evans...he's feeding you a line of BS and is having fun holding you over the coals. Don't give in. He's trying to rip you off!! If this had been me I'd have driven there and met him face to face and had him show me what this expert is calling thin. I've never heard so much BS in my life. After all the UK is tiny in comparison to the US. If it were an early Manitou it might be thin but not a Taiwan built GT frame. Most everybody was using 7005 tubing from the same source or two when that frame was built. Call him on it and make him provide the proof on the so called thin metal!!!

 

[hamster]

If the frame is as manufactured (so you didn't take a file or milling machine to the tubing) then sorry Mr Buyer, that's the way they are and NO reductions, refund if you are feeling kind. It's up to the buyer to decide if he wants a Pantera warts and all.

If you were bonkers enough to lighten the frame with a file or whatever :shock: (and I imagine that you did not) then it should have been on the description and a refund is justified.

It's a bit like me going and buying a V12 Jag XJS and then demanding a refund because it guzzles petrol.

 

[legrandefromage]

the whole story sounds thin, just ask for EVIDENCE

 

[Gadro]

Turns out that this is in fact a damage in transit issue. 'Thin' turns out to be a bloody big dent on the downtube. Buyer sent me a pic have a look, urrgh Horrible

Now this weren't there when I sent it and I've got pictures to prove this (Thank god I kept them!!)

In my Ad I stated this


"I will post this bike but have concerns that it may get damaged in transit. WOULD REALLY PREFER COLLECTION. The postage cost reflects packaging costs and time. I haven't got a box yet so you'll have to bear with me as I source one from my LBS or Halfords. If the buyer wants more peace of mind I will insure the postage to the value of the sold price. This may incur an additional cost, so please contact me before bidding. I will also have to partly dismantle the bike for postage but real easy to put back together."

In the add I put an optional insurance charge of £15. The buyer didn't take this out. So I posted it the normal Parcelforce way

Where do I stand guys, who's responsibility is it that this bike got damaged, who makes the claim Me or the Buyer

 

[legrandefromage]

You can either try and claim from Parcel Force or tell the buyer tough as he didnt accept the proffered insurance

 

[Huntso]

I always take out enough cover for anything I send in case it gets lost or damaged
If I was the buyer I would want a refund and be leaving you to sort out the compensation

Might sound harsh, but it should be packed and insured properly, if you cannot manage that sell it as collect only