Things that make your heart drop

OldNBroken":21qj75gz said:

Good thread.

The thread discussed "pedal induced stress". So without a gauge to measure how many pedal cycles it endured, the frame could have failed the next year and they would have a way out. There is no odometer on your bike.

I think they could have honored a replacement free of charge. Now that would be a feather in their cap.
 
shovelon":3elu8s8d said:
The thread discussed "pedal induced stress". So without a gauge to measure how many pedal cycles it endured, the frame could have failed the next year and they would have a way out. There is no odometer on your bike.
That's the thing, isn't it.

Normal wear and tear in components you expect to show visable / mechanical signs of wear and tear, and perhaps it's easier to judge.

I suspect there's no real argument against the proposition that pedalling and general riding of a bike, causes wear and tear to the frame material (due to stress applied to the frame material).

The problem is, in quantifying when that is reasonable, and when unreasonable - in terms of whether something is fair, at least (what really matters in this case, is terms of the warranty - and if there is any wiggle room in that).

So when a crack can be established as being congruent with wear and tear factors - that's no doubt a reasonable conclusion. However, if that had happened within, say, a year, all other things being equal, and you'd have to say that although "wear and tear" was the stimulus, perhaps substandard manufacturing or material choice / usage could be quite contributory.

Thing is, it's been 14 years. And a lifetime warranty - albeit with caveats.

So you could argue that there are intangibles, in terms of factors (in general, contract law can often be deemed "unfair" if terms aren't sufficiently clear) - which may be a prospect. That said, 14 years is a good while to have let that slide...

On the other hand, tests of reasonableness normally cut both ways - or at least can be applied both ways.

My personal feelings - I accept the technical arguments, in terms of what and why has happened to the metal. But - and there is always one, isn't there - there are probably some design, material and manufacturing / build options that could influence the effects of wear and tear on that area, too - so I think the whole "it's wear and tear, and you're stuffed" position is a little inflexible.
 
I think(as in I haven't researched it) but at the time Lynskey owned Litespeed and AFAIK their lifetime warranty is 15 years.
 
i have directly read on litespeed.com the warranty condition, and it's suck.

"Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner's manual, an accident or crash or other abnormal, excessive, or improper use, including, but not limited to, stunt riding, ramp jumping acrobatics or other similar activities, or in any manner for which the bicycle was not designed."

Ok and can litespeed explain what you could do with your MTB, because it's very limited, and the rest of waranty it's decharge of everything, so if i understand correctly, if you have a litespeed, pay, flash your bike, and put it in your garage for the rest of your life, or, pay your repair.

It's simply crazy.
 
Some interesting and emotive responses here all right...

Bottom line - when this frame was built up and sold the mountain biking 'scene' was significantly different to what it is today. BITD most bikes were intended for XC only unless specifically targeted elsewhere. BITD 'downhill' meant just that, not MotoX on a pushbike!

Chances are the owner has also gained a significant amount of weight over the intervening years, all of which gets thumped through the BB during his years of 'riding it like he stole it' - a phrase that doesn't exactly imply a great deal of consideration for the limitations of said bike!

Titanium is an 'exotic' alloy that is very light and doesn't rust - but it is far from indestructable. To assume that a 'lifetime' warranty implies anything other than the very variable life expectancy of any given material is naive in the extreme.

I have a Marin Team Titanium frame that has fractures at just about every lower join in the tubeset, including ones identical to those at the beginning of this topic - tough luck! It looks good hanging on the wall though...

Leatherman offer an 'unlimited lifetime' warranty on their products, but they still want to 'look at' mine before they'll commit to honouring it. If they don't, ok I've used mine practically every day for the last 10 years - I think I've had the use out of it! And I'll buy another and hope I get another 10 years out of it...
 
i am sad for your loss and am in no was defending litespeed but i work in retail and think people often get confused over warranty and guatrantee.

a guarantee is just that, a guarantee that a product will work for a given period, in the uk that has to be minimun 12 months. if it fails in that period then replacement, repair or refund have to be offered.

a warranty is slightly different. if a product has a 15 year warranty and it fails after say 14, the manufacturers are basically obliged to cover the cost of the remainder of the warranty, (so basically cost divided by 15 times 14 less the cost would be what you would expect)

fortunately, most of our suppliers seem to use a warranty like a guarantee, which is good for us and great for our customers
 
Litespeed should fix this for their own sake, and they should say, thanks for riding around an advertisement for us for the past 14 years, here's another one. The whole point of customer service is that they're replacing a very small proportion of the frames they built, after all most people bought these as trinkets not dirt jump bikes, his frame has failed, it's not like the head tube has been ripped off from a crash with triple cranks.

You know how the saying goes, if you don't help one person they'll tell 100 people, well I reckon it's up to a thousand or more now. All specifically with interest in the area, and potential customers. Lifetime is Lifetime, honour it, if it's 10 years say so.

Interestinglyly aircraft have fatigue monitors installed that count the number and intensity of flexings in the structure, there is a pont when the aircraft can no longer be expected to withstand the forces of flight.

And for that matter don't buy a TV from COMET, buy the same one from John Lewis for the same price and it comes with a 5 year guarantee.
 
gtRTSdh":22sjgofi said:
Litespeed should fix this for their own sake, and they should say, thanks for riding around an advertisement for us for the past 14 years, here's another one. The whole point of customer service is that they're replacing a very small proportion of the frames they built, after all most people bought these as trinkets not dirt jump bikes, his frame has failed, it's not like the head tube has been ripped off from a crash with triple cranks.

You know how the saying goes, if you don't help one person they'll tell 100 people, well I reckon it's up to a thousand or more now. All specifically with interest in the area, and potential customers. Lifetime is Lifetime, honour it, if it's 10 years say so.

Interestinglyly aircraft have fatigue monitors installed that count the number and intensity of flexings in the structure, there is a pont when the aircraft can no longer be expected to withstand the forces of flight.

And for that matter don't buy a TV from COMET, buy the same one from John Lewis for the same price and it comes with a 5 year guarantee.

I agree with you. It would be in Litespeed's best interest to honor the claim. I think a lifetime warranty implies riding the bike the way it was designed to be ridden, and last until the original owner gets to old to ride it. If that is 60 years, so be it.
 
I disagree. I'm quite impressed that a titanium frame has lasted 14 years, being ridden like it was stolen.
I've seen a fair few IFs with cracks from just poncing about on bridleways.
They have offered the OP a deal on a new frame. Maybe he should find out what that is before he pisses Litespeed off terminally...
 
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