Visited once, very helpful. Had some wheels used (100 miles) built by them, far too slack. Have a Titanium bike of theirs bought used which has had the stays manually dressed to clear cranks. Clearly a mistake at design, they said prototype. Asked to spec some 11 speed wheels, got reply for threaded hub. So: as with everything else in this world.....My local bike shop has great mechanic, really helpful at sales as well as his job. The sales staff, another story, its endemic.Hi guys,
I seem to be one of the few unfortunate individuals who is having a problem with Spa Cycles.
I bought a chainset, tried to remove the inner ring, and found out that thread came off with the bolts. John, the owner, told me to send the crank back.
Now he phoned my and said he cannot issue a refund because I damaged the part.
It's clearly my word against his, and he seems to have the annoying attitude of not even listening to what I say, talking over me and clearly having no intention to listen.
What is your advice in these situations?
I know what I have done, it's not a complicated affair to remove 5 bolts, and yet I have no way of proving what I have done.
He insists I stipped the threads by turning the bolts the wrong way, which is of course impossible, as they would have never come off that way.
Is there something I can do to have my voice heard? Or should I just forget about it and accept the loss?