Shameful lbs

[The History Man]

One of my boys rode in complaining of poor shifting. He had his bike serviced by the lbs last week.

£35 for this. That was discounted as his dad bought it there for xmas.

 

[slackboy]

looks a little taut.

 

[Minifreak]

That is shameful. Someone needs firing.

I know not everyone can be good at bike mechanics but seriously, when that's you actual job! :facepalm:

 

[26er]

For years I've been saying nothing good will come out of those electric gears. Now we're there.

 

[Ian Raleigh]

God! Name the shop ??

To behonest loads of bike shops are getting worse, they'd rather sell bikes as a whole than repair one.

My Son had a brand new BMX a few years ago and the rear spokes all came loose within 2 days, I told him to take the bike back and get the wheel sorted, being brand new I expected the wheel to be fully re-tightened up for free, but oh no the bike shop wanted £12 to do it!

I phoned them and gave them an ear bashing and they bluntly said ''We are a business and not a charity and don't do things for free sir''.... I told them this is ridiculous as the bike is only 2 days old, again they said ....''There will be a charge sir''.....So in anger I said.... ''Right I'm bringing the bike back and want a full refund of the £375 purchase price as the goods are defective and suitable for use''..... Silence on the other end for a good few seconds, then someone else spoke to me telling me to bring the wheel up and they'll tighten it up for free.

Never been back to that shop since.

 

[stew-b]

as its a Carrera and was bought there at xmas it must be Halfords?

 

[ishaw]

Re:

That's pretty poor, and I assume the shifting is too. How did they justify £35 for 5 mins work and cable? Any normal bike shop would charge their minimum price which should be way less than £35.

 

[John J]

I asked my Lbs to fit a headset for me a couple of weeks ago. It's a place I've gone to on and off for 30 years, same family owned, and I've bought lots of stuff from them over the years including new bikes.
So I get the usual twaddle about repairing bikes that they didn't supply etc, to which I gave my normal response that surely it's good business to undertake repairs regardless.
Anyway I get the frame home and notice the bottom seal is missing from the headset. I phone the shop and get some cock and bull story about the seal not fitting because the fork profile is too thin to hold it in place.
I go back to the shop to recover the seal and insert it myself without issue.
Well their wish has come true. I won't be bothering them with my business in future.

 

[Ian Raleigh]

What about a mate who snapped two spokes in the rear wheel of a modern Mavic Ksyrium wheel,
they declined to replace the spokes & tru' the wheel, but instead gave him a price for a whole new
wheel & cassette at some £300, yet three spokes was just £10 and he didn't want a new cassette neither.

Not about keeping customers happy these days, there's no soul or compassion with modernday bike shops.

 

[The History Man]

Re: Re:

That's pretty poor, and I assume the shifting is too. How did they justify £35 for 5 mins work and cable? Any normal bike shop would charge their minimum price which should be way less than £35.

It was part of a 'service' and he'd snapped the hanger. They charged him for the hanger on top.