JE James Cycles are..

Aeronaut

98+ BoTM Winner
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..Incompetent Stoned Monkeys!! :twisted:

Made a simple order back in the first week of december. Received email stating the item had to be specially ordered so called them to confirm... fair enough. It was still showing in stock on the website at this stage.

Still no delivery after three weeks so called again. Item hadn't been reordered! Had to wait all over again, flip!

Two more weeks pass and still no word on delivery and no email confirming so called again today. Got through to someone who then redirected me straight through to an answering machine, ffs!

rrrRRedial!

Guy who picks up sounds like he couldn't be arsed, said "yeah what do you wanna know?" in a couldn't be arsed kinda way,..nice. Puts me through to another human.

Next one mumbles something about it had been shipped back on the 21st december? Had no idea really and I could hear his brain ticking so passes me on yet again to someone who might know.

Atleast this last one has half a brain working. Says some stuff that made not a lot of sense but was slightly more helpful. Reckons it could be rattling around in some warehouse basically and that there's been a lot of mess up with orders apparently (no shit). Also mentions the previous guy only works on the tills so knows nothing..erm ok lol. Puts the order through to management to sort out.
Still none the wiser tbh but well see what happens next.

Just want it sorted now :x The item now shows out of stock on the website which is just about right!

Are these guys for real? They all sound pretty stoned on the phone..
Maybe I was just unlucky?

I could cancel the whole thing but the only reason they were used was because I can't get the item anywhere else, it's old stock.

There's a misleading soundbite as you wait on the phone, it goes "JE James just keep on getting better" PANTS morelike..

anyhoo rant done :roll:
 
yeah, supposedly my LBS. Cant stand em. Prefers the sort of customer who wants a spankning new italian beauty for £3k+. Not interested in the likes of me who knows a bit about tackle and has limited disposable income.
I've seen stuff 4 sale on t'web which is actually out of stock and stuff saying out of stock that is on display??
These days I only use em to window shop or look for ideas. Unfortunately, theyve got just about the franchise for everything in this area.

If you have to use for roadie stuff, ask for either Kenny at rotherham, or new guy Paul at chesterfield. AVOID the sheffield shop.

my rant over too!
 
Used to work down the road from the Sheffield one, there were a few alright lads that worked there, but yeah, they were generally quite rude and useless.

The website seems like one of those crappy bike shop websites that isn't updated much. There are a few about, Winstanleys for instance.
 
Got my 5 from the Rotheram shop back in 2006 and had no complaints really and got the bike for a good price.

Thinking back though, the shop blokes seemed far less excited about my near 2 grand bike then me and kind of just handed it over with a bit of a grunt. My friend Val just got a Santa Cruz from Stif and they spent quite a while setting up the sag etc for her.

Don't think they're much worse then many bike shops but I guess the good ones (Stif being an example) show the others the way.
 
this is why i use chainreaction mostly now,lbs's are sometimes fantastic but overall nowadays theyre useless.
 
had a similiar exerience with the ebay shop which sells mech hanger .

got a refund after 4 weeks of calls , emails etc..
 
i mainly use crc as i dont talk to the shop i used to work at and its gone down hill since i left :roll: no suprise really :lol: :lol: :lol: i also use the other shop in town for bits.
 
Same with most large retailers , lots of staff that arn't there often because part time staff is popular at the moment . So the guy you speak to might not have been there for 4 days so will check the computer , make a note that will get lost , mutter something to someone about it and it gets passed to the next guy .

The service you expect and deserve is only with the small independent retailer who will keep better records of stock as he is seeing it come in and out , but sadly they cant store the quantities and most will go to the larger cheaper store .

I wanted a particular bike to put on display today , checked the computer and it said we had a few , looked all over the warehouse and couldn't find any :roll:
 
A little off topic. I phone CRC and got in the cue at 6 fine not long i thought so wait. 30 sec later still number 6 and so on then at 2 mins the voice tells me i'm now number 7 :shock: :shock: :shock: WTF i think how come i'm going backwards. Will phone early tomorrow :?
 
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