I'm not impressed by my latest experience with Rutland Cycles aka "Bike Biz Awards Winners: Best Independent Retailer 2010 & 2011"
22 April:
Bought a pair of SPD shoes and 6 Knogs bags (cheap pressies for friends!) online, all listed as IN STOCK. Order number and confirmation email rec'd... all good so far
30 April
refunded for 2 of the Knog bags as they are out of stock
3 May
email saying, "Our suppliers have updated us stating that your shoes will be with us on 24-5, can you advise as to whether you are happy to wait until then?"... sets off alarm bells, what do they need suppliers for when the items were in stock already? :?
ignoring alarm bells I emailed back saying this is fine as I'd be away mid-May anyway
14 May
email to say, "we are anticipating your order will be dispatched late next week. Once sent, please allow 2-3 working days for the item/s to arrive" :roll:
28 May
email to say "Your order is being prepared for despatch and you should expect delivery shortly" Hurray, about time!
7 Jun
still no items two days after end of Jubilee BH weekend! Sent them an email to which I was told items are being sent today (7 June) and another one of the bags is being refunded due to an admin error :shock:
8 Jun
Order arrives 6 weeks later... shoes are incorrect colour :facepalm:
22 April:
Bought a pair of SPD shoes and 6 Knogs bags (cheap pressies for friends!) online, all listed as IN STOCK. Order number and confirmation email rec'd... all good so far
30 April
refunded for 2 of the Knog bags as they are out of stock
3 May
email saying, "Our suppliers have updated us stating that your shoes will be with us on 24-5, can you advise as to whether you are happy to wait until then?"... sets off alarm bells, what do they need suppliers for when the items were in stock already? :?
ignoring alarm bells I emailed back saying this is fine as I'd be away mid-May anyway
14 May
email to say, "we are anticipating your order will be dispatched late next week. Once sent, please allow 2-3 working days for the item/s to arrive" :roll:
28 May
email to say "Your order is being prepared for despatch and you should expect delivery shortly" Hurray, about time!
7 Jun
still no items two days after end of Jubilee BH weekend! Sent them an email to which I was told items are being sent today (7 June) and another one of the bags is being refunded due to an admin error :shock:
8 Jun
Order arrives 6 weeks later... shoes are incorrect colour :facepalm: