Ancient thread resurrection!!
I stumbled upon some old photos from my old work and it reminded me of the indignation I felt at the time when I read the words written by a certain cheesy idiot.
You think you're such a big-shot, wading in with your opinion when you knew utterly nothing about the situation. All you had to go on was the OP's side of the story and yet that was enough for you to declare the bike shop of being "a bit rubbish".
At the time, being the mechanic working on that bike, it would have been unprofessional of me to reply on here; now, with some years since the event and my career moving onwards & upwards, I can tell you, foot-cheese-fellow, exactly what a short-sighted plonker you are.
Firstly: it is a very good bike shop, whose mechanics truly go out of their way to help people & their bikes. There's a good stock of old parts to keep bikes going without having to upgrade a whole groupset because of today's planned obsolescence. Rubbish, they are not.
Obviously, I'm using a throwaway account here, because I don't want to taint my main for a post that's mostly about (justifiably) insulting another user, but if you knew me, you'd know that I adore '90s Konas, so I was very happy to work on this customer's (the OP's) Hahanna. Here are some of the headset parts I played with in order to find something that helps them out:
View attachment 969483
It was a long job, pressing in and trying different headset combinations, but I enjoyed it because it would keep a retro Kona on the road. It was very satisfying to find the exact selection of headset parts which worked with the crown race seat and, crucially, the
very short steerer. I was proud of what I'd done: the customer had brought in a bike with a headset that was mostly rust & pitted to death, and I'd made the steering as smooth as glass.
...then they came in to pick up the bike and told me to my face that they didn't like the headset because it "wasn't in keeping with the bike". I mean, just look at the cranks they already had on the thing:
View attachment 969493
To my retro-mind, those ugly black Shimano cranks are far more egregious than a different headset.
I was already disappointed, but then I saw that they'd come on here to ask for help and (in a now deleted post) agreed that I'd been a bit rubbish:
View attachment 969495
Anyway, it's all long in the past now. I hope the customer has given their bike to someone who deserves it, and I hope you, the smelliest cheesy 'end who ever was, will maybe think before you speak in future. You'll probably never read this; it doesn't matter though. I suspect that deep down inside yourself you already know that you're not big & clever; you're a sad little keyboard warrior who is scared of the real world and the people who out there who try to help others.