Have Chain Reaction given up?

[gavinda]

for reference

Hi Gavin,

Thank you for your email.

I am really sorry that you are not happy with the fact that the cassette was not fitted. As I have said this is not something normally requested by our customers and therefore is not done as standard. We would expect our customers to email us or add notes to the order if the cassette is to be fitted.

Unfortunately in this instance we will not be able to reimburse you for any charges incurred by you for fitting.

Should you have any further questions please do not hesitate to ask.


Thanks,

Susan

 

[Neil G]

BB turned up quickly

I love CR

 

[Neil]

Re: for reference

Hi Gavin,

Thank you for your email.

I am really sorry that you are not happy with the fact that the cassette was not fitted. As I have said this is not something normally requested by our customers and therefore is not done as standard. We would expect our customers to email us or add notes to the order if the cassette is to be fitted.

Unfortunately in this instance we will not be able to reimburse you for any charges incurred by you for fitting.

Should you have any further questions please do not hesitate to ask.


Thanks,

Susan

In all fairness, I wouldn't think for a second, they're about to reimburse you for getting somebody else to fit one.

Leaving aside the expectation, potential communication breakdown, and any kittens harmed, for a second... whilst I realise that ordering everything together, and having it fitted is very convenient, slapping a cassette on a freehub takes seconds.

Well added to that is the hours spent hunting the ba$tard lockring tool thats never where you expect it to magically be.

But all the same, ignoring your other issues with your order, fitting a cassette is truly trivial? And let's face it, they're never going to pay for you to get somebody to do it - I mean how much do the lockring tools sell for? A fiver, or something like that?

 

[gavinda]

Well then , they could offer to send me the tool as a gesture of goodwill. The company I work for wouldn't hestitate to lose a fiver to keep a customer and couldn't try to get away with an error on their computer system.

I'm not a grabber or compensation cryer by any stretch, but when John Lewis screwed up an order for my new t.v. and wall bracket, they ended up supplying the new bracket free of charge. i remain a loyal customer and heartily recommend them to anyone.


I am pretty sure I'd be capable of doing the job, but then its more time and money spent chasing the stuff down, on top of the long wait for parts.

I have to rerun my gas supply this week and was wanting to have this bike working the weekend gone so i can make sure it's up to the coming weekends riding.

Like I said, its not rocket science to fit, but the expectation of the cassette fitted without need to invest in tools and the money in a drive train upgrade instead was too good to miss.

I'm always first to point out great service, but i will pound terrible service.

 

[Neil]

Well then , they could offer to send me the tool as a gesture of goodwill. The company I work for wouldn't hestitate to lose a fiver to keep a customer and couldn't try to get away with an error on their computer system.

I'm not a grabber or compensation cryer by any stretch, but when John Lewis screwed up an order for my new t.v. and wall bracket, they ended up supplying the new bracket free of charge. i remain a loyal customer and heartily recommend them to anyone.


I am pretty sure I'd be capable of doing the job, but then its more time and money spent chasing the stuff down, on top of the long wait for parts.

I have to rerun my gas supply this week and was wanting to have this bike working the weekend gone so i can make sure it's up to the coming weekends riding.

Like I said, its not rocket science to fit, but the expectation of the cassette fitted without need to invest in tools and the money in a drive train upgrade instead was too good to miss.

I'm always first to point out great service, but i will pound terrible service.

As I said, I get that you have other issues with your order, but fitting a cassette is bloody easy and trivial - and they may not realise you haven't got a, um, tool. And just sticking on in a jiffy bag, sorry, 3ft cardboard box and mailing it out to you, on-spec, would be inferred by some customers as being a bit sarky.

All I'm saying is that it's a truly trivial thing to do, even if you had to go to an lbs to buy a tool (and I can't be the only one who finds it odd that people don't have one in their toolbox, or at least scattered somewhere in their man-cave).

 

[cyfa2809]

Its only easy/trivial if you know how.

Maybe ask them to send you a tool free of charge?

 

[Neil]

Its only easy/trivial if you know how.

Eh?

It's sliding a cassette onto a splined freehub, and tightening up a lockring?

We're all using the internet as a resource for this stuff, I get that some tasks may need experience, maybe a bit of practice, and perhaps fiddly and time consuming. But putting a cassette on a freehub?

Really?

 

[cyfa2809]

I have to explain the difference between freewheel and cassette at least once a week.

Some people just dont know.


'oh the splines dont line up, it must be broken'.

Never under estimate an idiot!

Not saying gavinda is an idiot, this is generally. Although he is on a bike website so probably does know how, you cant just assume.

 

[Neil]

I have to explain the difference between freewheel and cassette at least once a week.

Some people just dont know.


'oh the splines dont line up, it must be broken'.

Never under estimate an idiot!

Not saying gavinda is an idiot, this is generally. Although he is on a bike website so probably does know how, you cant just assume.

Everybody had to learn, sometime.

Point being, though, that this doesn't take a lot of learning. How many people were taken to one side and spoon-fed how to do everything?

 

[cyfa2809]

The number is growing exponentially but its irrelevant now.