I'd sooner go to Halfords than my LBS, ordered a Campag BB tool from them on a Saturday morning, "it'll be here on Tuesday" the guy said, went in the following Saturday to collect it, was'nt there, (different) guy there knew nothing at all about it :roll: , they sold me an inner brake cable with the barrel end snipped off (did'nt notice till i got home, could'nt be bothered taking it back), took them a staggering four weeks to get the parts in for a single speed conversion (guy kept blaming his supplier) could have got the same parts quicker and cheaper of E-bay, they quoted me £129 to build two wheels (hubs and rims supplied), took them to an LBS in the next town and got them done for £70.
Support your LBS ?, dont think so, get most stuff off the net now :roll: