Bike shops are not what they were, not just one or two of them, I think it is fair to say the majority have lost the edge in experience and expertise and creativity.
I was in a shop recently and two young mechanics were selling a guy new cranks for his new bike, he had assembled it himself and had cross threaded a pedal.
£170 was the cheapest available.
I showed them how to cut the thread using an old pedal and his knackered cranks were united, cost 3/4 minutes.
Bike shops have a responsibility to customers and need to find the balance between costs and expertise etc.
I am an engineer, and a bloody good bike mechanic, but not the best !
I concede to Vic in Dundee and Paul in Arbroath