A virus has just possibly killed my laptop.

[GT-Steve]

Was busy on the Internet this morning, when one of them creamy coloured balloons popped up telling me a virus had been detected... I thought something was fishy so clicked on the red 'x' and then it popped up this fake looking scan page and appeared to be downloading Trojans aplenty.

Tried to click on my virus protection and it just gobbled that up and deleted it. A red shield popped up in the toolbar and then a security message downloaded itself onto the desktop as a wallpaper.

I shut the laptop straight down and now it won't reboot no matter what I try...,


Any advice as to how to get the laptop rebooted and this virus gone??

Cheers for any help....

 

[Sithlord]

Buy a Mac

 

[cyfa2809]

i read taking the battery out and the power supply for a few minutes should reset it?
then boot up in safe mode
i have had this one before
had to reformat

 

[GT-Steve]

I've tried rebooting in safe mode but all I get is the black screen of death...... I'll try the battery out next then...



Si - cheers for that but unfortunately you're considerably richer than me.....

 

[brocklanders023]

Sounds like one I got Steve. Mine came from a fake link on Facebook. When link was clicked it did some weird pretend scan then told me I had loads of problems. That was that as everytime I turned on the laptop a window popped up telling me the same jive. Could do nothing with it.

Luckily for me my laptop's a work one so I sent it off and got it sorted. I was told this virus is doing the rounds and is a real pain to sort (although it can be). If I were you I'd get it to a computer nerd shop asap and get them to fix it.

 

[Tad]

Install a free Linux based OS - all the benefits of a Mac with none of the drawbacks (cost and the image of being a late swilling, asymmetricaly haircutted McJunkie)

 

[FluffyChicken]

Boot to a CD or PenDrive with repair tools on it (Hirens is good for this) BUT you do need to know what it's doing and what you need to do to fix it.

Which Operating System and what computer make/model just in case that helps.

 

[Dave_H]

If you get it started in Safe Mode....

Look in c:\Documents and Settings\All Users
You'll see a directory that's made up of 8 random letters and numbers.
Copy this directory name and then Start - Run - Regedit
Seach for the random letters and numbers, delete each entry it finds. There should be a couple.
Once done, delete the directory
Restart
Job done

 

[GT-Steve]

Yeah I should've mentioned it's a netbook, not a proper laptop..... so no built-in disk drive...


safe mode won't boot in any option, recovery mode won't work, so I'm visiting the geek squad tomorrow....

 

[Skeelsie]

Put the drive into another machine find your docs and settings and back them up.



Try doing a combofix on the slave drive if it's XP and then put it back in the old machine, if it's Vista give up and put Win 7 on there.