What is your experience with a repainted Klein Frame!!

[thesneaker]

Only had JonRock do a repaint for me, known him now for a few years through my love of Klein, hes gone out his way to help my on numerous occasions, heres some pictures of a Storm he has done for me.

The finish is stunning, i've had alot of Klein's and you can find fault with original ones if you look hard enough, as said before, some of the beauty of Klein is knowing that everyone is a little diferent, depending on who/when it was painted, and if they were hungover

 

[Baldyz1]

A little unfair

I am finding this thread interesting but at the same time unfair to an individual.

I don't know Jon but I am on his waiting list so I do have a genuine interest also.

The way I see it is that the frame on Ebay is being presented to the International market by RetroMTB. This is an Ebay seller who just happens to also be Jonrock of course for those in the know. To the casual observer however the frame is not presented as one that is perfect or just painted by the seller. It clearly states that is painted by Jonrock not that the seller is one and the same. It does not say freshly painted or without imperfection etc.. it even talks of a dent.

Reading between the lines I suspect that Jon picked up this frame and decided to turn it around quickly and make some profit. Why shouldn't he do that, he is not a charity. If this is the case then your care is not so high, the frame is slightly more of a commodity. Just like the originals which surely had many imperfections.

I think the only mistake made in the Ebay listing was to not show the damage a little more clearly. Compensation was paid for this. Personally I would suspect that any customer work would be top notch or there would be no repeat business. At least I hope so.

With so few experts in this field we need to be careful not to alienate these guys. Everyone makes mistakes and I am sure Jon will learn from this one.

Personally I would never expect a perfect retro bike straight off Ebay but that's just my experience.

Cheers

 

[unkleGsif]

I dont even like Kleins... why did I bother reading this :facepalm:



G

 

[13]

whats that word...........patina??

.......meh :roll: Klein owners are a funny bunch arn't they.
Can we consider the fact that this is a "mountain bike" and not a 1960's Ferrari being entered into the Pebble beach Concours?
Had look through the gallery, the faults look minimal hence the close ups with pointers and outlines so we can actually notice them.
My advice for a happy ending is to build it up take a photo to show us how pretty it looks and then ride it. (yes offroad)

 

[sylus]

Re: A little unfair

I am finding this thread interesting but at the same time unfair to an individual.

This is a peculiary british thing when a number of complaints come forward then the defense mechanism of "being picked on" gets mentioned

No one absolutely is picking on John, A few people who have spent a substantial amount of money have said they felt dissapointed with the work they paid a lot for and more importantly for the sellers business and future clients...the after care they recieved when things went wrong was not good considering the money spent.

The way I see it is that the frame on Ebay is being presented to the International market by RetroMTB. This is an Ebay seller who just happens to also be Jonrock of course for those in the know. To the casual observer however the frame is not presented as one that is perfect or just painted by the seller. It clearly states that is painted by Jonrock not that the seller is one and the same. It does not say freshly painted or without imperfection etc.. it even talks of a dent..

See now if you had read the entire thread and the thread before you would know what your talking about rather than this vagueity of smoke screens.

The frame was advertised on ebay AND on here..Both made it clear it was a new paint job by Jon and only one mention of the dent..there is no complaint of the dent as this was described..the complaint from the buyer was that it was a new jon rock paint job being sold by jon ,that when arrived was clearly not as the description. Had it said it will have some paint runs and a few chips and dust trapped under the paint would you have bought it? I don't know but you would have been accurately informed and would have adjusted your spend based on that correct and full information

Reading between the lines I suspect that Jon picked up this frame and decided to turn it around quickly and make some profit. Why shouldn't he do that, he is not a charity. If this is the case then your care is not so high, the frame is slightly more of a commodity. Just like the originals which surely had many imperfections..

I don't think anyone said jon couldn't make a profit..we all know that is his business and for most of the time he turns out work most owners are very happy with..as too wether it was jons intention to do a rush job you would have to ask jon..the results would seem to show it was a rush job and not upto jons usual high standards

I think the only mistake made in the Ebay listing was to not show the damage a little more clearly. Compensation was paid for this. Personally I would suspect that any customer work would be top notch or there would be no repeat business. At least I hope so...

Not quite..as I said the damage to the frame was described..what was not described was the unusual poor attempt at a paint job

With so few experts in this field we need to be careful not to alienate these guys. Everyone makes mistakes and I am sure Jon will learn from this one....

I think your looking at it the wrong way..wether it be john, martin, uncle tom cobbly or the pope..if you are going to charge people hundreds and in some cases over a thousand for a bicycle paint job then those customers are the ones the business's should not alienate as they are the money..and if you turn out not too perfect paint jobs then turn and say my customer service advice is..start a dispute...then who is alienating who?

Personally I would never expect a perfect retro bike straight off Ebay but that's just my experience.

Then perhaps you have lower expectations. For me if I approached a top of their game painter (who ever it is) and paid over a grand to paint a bicycle..I would want it to come out minty fresh with not a single imperfection on it..thats why you pay the higher price the get the best paint job you can get

and if god forbid it did turn out with imperfections I would be pissed and would expect better customer service than...if you don't like it..tough..start a dispute

how many times have we seen people genuinely complain about paint jobs in here? we are supposed to be ensuring as a community we recieve the best we can for the money we spend and as I mentioned earlier it can be anyone..jon, martin, argos..whoever..when the work goes wrong and the customer service fails also ,we should be saying hey...did you know...so others can make an informed choice and in future ask these people taking money off us , awkward questions like..what recourse do i have if it's not perfect?

In this tighter times we need things to be as good as they should be..if a supplier wants to sell things with imperfections then they should start to lower their prices to reflect that and be more honest about their standard of work being offered..who ever they are

more importantly for me..when it goes wrong..make it right and not make the customer feel like they have been robbed by a bad experience

 

[Baldyz1]

Point taken

A point well made of course.

Just trying to place a different perspective on this individual case. Jon of course can defend himself if he chooses or anyone else for that matter.

You are quite right if I spent my children's inheritance (Dragons Den style) on a professional job I would expect a professional result. I would be returning the frame at the painters expense and hopefully no questions asked.


Cheers

 

[Rampage]

I appreciate it wasn't possible in the case as the seller was abroad, but you don't have to claim via eBay. This sort of thing is what the small claims court is for. I'm not commenting on this case just in general.

 

[MikeD]

Re: A little unfair

if you are going to charge people hundreds and in some cases over a thousand for a bicycle paint job

For me if I approached a top of their game painter (who ever it is) and paid over a grand to paint a bicycle..

Wasn't the frame and fork in question just over a grand? That is, the asking price included a frame and fork, not just the paint

 

[tintin40]

Re: A little unfair

Wasn't the frame and fork in question just over a grand? That is, the asking price included a frame and fork, not just the paint

That's how i understood it too

 

[sylus]

On this one sale yes it was a package of frame and paint highlighting the fact it was a new paint and from a well respected specialist Klein painter

I'm sure when someone declares it's a new painted what people would not expect is a new poorly painted especially from someone with such a good reputation.

I think this thread has two parts, the frame and paint in question from the pictures undoubtedly was poor and not at a level you would normally accept or expect from the seller.

The second part is about expectations when paying for a product and the customer service when it goes wrong

In todays market a poor product along with poor customer service can do a lot of harm to the business but more importantly from my point of view....the damage done to the customer both in expectations and cost is the damaging part

and again this isn't at john directly..we have seen a few unhappy customers at argos too so it's more about business's who benefit from this community making sure the product they sell is as expected and when it goes wrong...how they resolve it

Customer aftercare after a poor product always has been a bug bear for me but I feel I've said everything I wanted to say so that's me done on this one