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Just thought I'd ask for advice here, seeing as it's a problem with a UK-based seller. Here's the whole story :
A while ago I bought a bunch of tools and a rollcab on Ebay. Due to the rollcab's size, it was shipped as a separate parcel.
The small parcel with the tools arrived within a week, but the one that consisted of the rollcab didn't. According to the tracking info, it was delivered to a completely different person on the other side of Belgium.
As soon as I found out, I contacted the seller. They promised they'd let the courier pick it up again where it was delivered and ship it my way. More than a month later I am still waiting. I'm a patient man, but there are limits.
A few hours before the 45 day deadline I started a dispute, asking for the seller to either send me another rollcab or to refund me the price of the rollcab.
The seller's reply : "We'll give a refund if you send back the item". Kinda hard when the item never arrived to begin with, isn't it?
Of course I escalate it to a claim, asking for either a new rollcab or a refund of the item's price without even factoring in the shipping costs. That's how fed up I was with the whole thing.
Paypal has decided that I can get a full refund if I send back the rest of the order and the seller verifies that everything is there and in good condition.
After more than a month, the tools are in used condition and I made some modifications to some of them. Also, one of them (a pedal spanner) was bought because I broke a friend's spanner on a stuck pedal and hence felt obliged to give him a replacement. As a result, not everything is in my possession anymore and hence sending them back is not an option.
Paypal doesn't care, their helpdesk wench told me that it was the only way I was ever going to get my money back. Basically I'm screwed out of £200-ish.
Is there some sort of trading standards organisation in the UK where I can file a complaint?
Also, has anyone got any experience with absurd Paypal rulings and, more importantly, how to get them to review their decision?
I'm not naming and shaming yet because it's ongoing. However if you're buying tools on Ebay and the seller's name consists of "parts", "care" and "ultimate" (not necessarily in that order), be sure to state your address at least 5 times.
A while ago I bought a bunch of tools and a rollcab on Ebay. Due to the rollcab's size, it was shipped as a separate parcel.
The small parcel with the tools arrived within a week, but the one that consisted of the rollcab didn't. According to the tracking info, it was delivered to a completely different person on the other side of Belgium.
As soon as I found out, I contacted the seller. They promised they'd let the courier pick it up again where it was delivered and ship it my way. More than a month later I am still waiting. I'm a patient man, but there are limits.
A few hours before the 45 day deadline I started a dispute, asking for the seller to either send me another rollcab or to refund me the price of the rollcab.
The seller's reply : "We'll give a refund if you send back the item". Kinda hard when the item never arrived to begin with, isn't it?
Of course I escalate it to a claim, asking for either a new rollcab or a refund of the item's price without even factoring in the shipping costs. That's how fed up I was with the whole thing.
Paypal has decided that I can get a full refund if I send back the rest of the order and the seller verifies that everything is there and in good condition.
After more than a month, the tools are in used condition and I made some modifications to some of them. Also, one of them (a pedal spanner) was bought because I broke a friend's spanner on a stuck pedal and hence felt obliged to give him a replacement. As a result, not everything is in my possession anymore and hence sending them back is not an option.
Paypal doesn't care, their helpdesk wench told me that it was the only way I was ever going to get my money back. Basically I'm screwed out of £200-ish.
Is there some sort of trading standards organisation in the UK where I can file a complaint?
Also, has anyone got any experience with absurd Paypal rulings and, more importantly, how to get them to review their decision?
I'm not naming and shaming yet because it's ongoing. However if you're buying tools on Ebay and the seller's name consists of "parts", "care" and "ultimate" (not necessarily in that order), be sure to state your address at least 5 times.