Condolences. Sometimes they don't even turn up!
Had a problem with Hotpoint delivering a washing machine:
Took a morning off, and was in and ready, but nothing. I call at about 11.30 to see if they're coming and Hotpoint say "we've been and there was no answer"
Me: 'But you had my mobile number, why didn't you ring'
Hotpoint: 'We don't supply the drivers with mobile phones, so they can't ring you'
Me 'Well I haven't been waiting, there's been no delivery van coming up to the house'
Hotpoint: Oh, they've definitely been, they knocked and there was no answer'
So I say: 'Did the driver go right in, through the big white gates?'
Hotpoint: "Just hold the line... Yes, he says he definitely went through the big white gates'
Me: 'are you absolutely sure you were in the right place and couldn't have got the address mixed up? Or perhaps accidentally missed my house?' Hotpoint: 'Hol the line... Yes, he definately went there, through the gates and knocked on the door. Twice.'
'Then you didin't go to the right house, my house has NO FLIPPING GATES!!! AND DEFINITELY NO BIG WHITE GATES. How long will you be before you deliver my item'
Hotpoint 'Sorry, we can't go back to your area..."
Lying Bastards.
It was a couple of years ago but I'm still not over it.
Sorry to rant. Hope you get your parcel sent OK.