jonrock":1mu1o87f said:
Yep
My opinion of you jon as a person continues to be reinforced
You dont know me as 'a person' just my outlandish comments on this forum....
J
I'm having one last input on this frame then I'm leaving it well alone as clearly the mentality of one person now using name calling shows the level they are mentally comfortable at
Jon, the frame was flawed, although you dispute the level of damage to the frame you did own up to multiple runs in the paint being no one else's fault other than your own
Personally wether the buyer was an ass wasn't the issue
When you get a reputation for good work your prices go up so when people seek a well known person for a job they are prepared to pay the higher money for that job on the understanding what they will get will be perfect
you admitted it was not perfect and gave a partial refund which you seemed to think was okay
that missed the issue..you don't pay top painter money then expect to be happy with a less than top effort paint job..no matter what the partial refund is..a cheaper less than perfect klein paint job is still a less than perfect paint job
We all make mistakes but when your living depends on it as is your case jon then customer care when something goes wrong can be as important as the paint job it'self
Behaving like a teenager who has been caught out doing something wrong jon was not your finest hour when a customer complained and was unlikely to improve your business image
If the paint defects on that frame have not been corrected then it is a poor show by the seller
you claim it hadn't been rectified..I admire your phsycic ability..what I hope as I did in the previous thread is that you were able to learn that klein painting is a limited market and word travels fast so given your customer care was less than professional when you sent out an imperfect frame and your attitude afterwards..that it was a learning point for you and improve your business
I see as you have reverted back to childish name calling when a customer or anyone points out a defect on a exspensive paint job of yours that much has not been learnt
Do I know you? no ....would I spend money with you based on your outlandish comments and reaction to customer complaints..again no
I wish you well Jon and attack me if you wish but future customers seeing how you rectify issues with faulty paint jobs may just be watching and you have to ask...will your way of resolving issues make them want to spend money with you?