eBay/PP Advice?

[mikeekim89]

Ok, So i'm down the tubes to the tune of £158, With my paypal, Because of a guy on eBay claiming a item i sent him hadn't been delivered so paypal and eBay decided too refund him and i've heard nothing back since, the item i sent was insured too £250, but how do i claim it, as it's a royalmail item, and i've basically been screwed over. i don't know what i should do as i'd sooner get the item back than claim, as he's basically made £260 off me, as that's the cost of a new one.

 

[IDB1]

Royal Mail claim form.

 

[Harryburgundy]

And breath.

Lets look at some facts.

Why as the buyer made off with £260?

How are you so positive the item was delivered?

If PP have refunded the buyer, that would have been after a period of investigation. Presumably you have proof of postage, and if it was insured for such a high amount. proof of delivery?

Has this information been forwarded to PP?

Bottom line...claim for the lost postage using the insurance you bought when posting the item.

 

[FluffyChicken]

If it was recorded then it's quite simple... but it wasn't so it's Royamail claim that is all that is left.

and you'll need this... goes off looking as never needed it
http://www.royalmail.com/portal/rm/jump ... d=69800733

 

[mikeekim89]

didn't know i could just do that, i'm ringing paypal uk now too try and sort the mess out i'll put a claim in tomorrow

 

[IDB1]

It wasn't signed for but insured for £250??

If it was signed for, you can get proof of delivery from the tracking facility

 

[mikeekim89]

it was sent standard parcels, with extra insurance. i didn't post it so i don't know. sent the buyer emails and no reply, it's feeling like i've been screwed over.. :evil:

 

[IDB1]

You can still claim on the insurance... or someone can.

 

[mikeekim89]

my mum posted, so i'll be claiming tomorrow

 

[dyna-ti]

72p extra to add recorded
Lesson learned