Any body used the chainreaction returns service?
- Thread starter tintin40
- Start date
Yep, spot on and quick too.
Also, I bought a bike for the mum in law for Xmas, flat spotted on a rim as the tyre was flat, looked to be dropped in th box.
Returns were great:
Take it to bike shop, we'll pay for truing.
Not possible, rim bent inwards.
We'll send you a replacement.
Do you want the old one back?
Nah, keep it.
Two new wheels arrived, tyres and all. Brilliant.
I took 3 spokes out of the old rim, wrapped it in a tea towel and smacked it with a rubber mallet, straight rim! 2 Spare wheels.
Winning!
Also, I bought a bike for the mum in law for Xmas, flat spotted on a rim as the tyre was flat, looked to be dropped in th box.
Returns were great:
Take it to bike shop, we'll pay for truing.
Not possible, rim bent inwards.
We'll send you a replacement.
Do you want the old one back?
Nah, keep it.
Two new wheels arrived, tyres and all. Brilliant.
I took 3 spokes out of the old rim, wrapped it in a tea towel and smacked it with a rubber mallet, straight rim! 2 Spare wheels.
Winning!
I have returened some defective 661 gloves. Could have been me, but the velcro strap stictching came off after 2 uses. Sent back - full refund. Nice!
Normally though, they just say keep it and we will refund you to me! I guess most of my purchases arent hugely expensive. I think it says to use standard mail but i go recorded anyway.
Normally though, they just say keep it and we will refund you to me! I guess most of my purchases arent hugely expensive. I think it says to use standard mail but i go recorded anyway.
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I've returned several items over the past few years either as a result of me ordering the wrong thing, CRC sending the wrong item or in one case, a pair of 661 shoes which broke after six months light use.
Each time I've found them to be quick, fair and efficient when dealing with returns.
I even got a brand new pair of the same shoes as a replacement after sending the others back for inspection.
They will usually refund your initial order and then ask you to just re-order online for any replacements.
Which reminds me I have to send some brake levers back to them.
Each time I've found them to be quick, fair and efficient when dealing with returns.
I even got a brand new pair of the same shoes as a replacement after sending the others back for inspection.
They will usually refund your initial order and then ask you to just re-order online for any replacements.
Which reminds me I have to send some brake levers back to them.
FST4RD
Senior Retro Guru
I was wanting a Sigma Wireless computer, I checked out their cheapest one (like wired with no features) and they had put the discription and photos for the most expensive wireless one in the ad. I didn't realise the mix up at the time. I ordered it and couple days later when I got it, it was the cheap one. I emailed them explaining what had happened and pointed them to their mistake. I even offered to pay the difference to get the good one. They didn't ask any questions and sent out the top computer to me and I returned the cheap one! I paid for the return shipping and told them not to worry about the refund on that even though they offered.
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For the record, I bought a set of cranks just before Christmas but they weren't what I was after; so I resealed the box stuck on their returns sticker and filled in the relevant info, took parcel to my nearest collect+ shop, was given a receipt and tracking number and refund was back in my Paypal account with a few daze. Really can't fault the service 
Piers
Retro Guru
I've had no problems - prompt, no fuss and polite. I've been uisng them for well over 10 years.
Recently I bought a Pace RC80 b/b. It arrived and had a sticker stating it had been fitted to a display bike although this was not mentioned at the point of sale. I contacted CRC and within the day they'd sorted a suitable discount (I said I didn't want to return the b/b).
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Recently I bought a Pace RC80 b/b. It arrived and had a sticker stating it had been fitted to a display bike although this was not mentioned at the point of sale. I contacted CRC and within the day they'd sorted a suitable discount (I said I didn't want to return the b/b).
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