Possible Chain Reaction Cycles card fraud

Andy B · Mar 9, 2011

If you have recently shopped at Chain Reaction Cycles check your bank/credit card statements

There are reports on several forums saying that shortly after a purchase from CRC a fraudulent transaction was carried out on the same card, generally mobile phone top ups, mostly for O2 network to test if the card is still active then a larger purchase is made. It's been reported that it's happened on brand new cards too.

SDH, Pinkbike, Bikeradar, Singletrackworld all have a thread warning of possible fraudulent activity

It may not be due to CRC at all & could be someone else's doing, but it would be wise to check your bank/credit card statements anyway.

cyfa2809 · Mar 9, 2011

would payment through paypal be affected by this?

Andy B · Mar 9, 2011

cyfa2809":22q16ius said:
would payment through paypal be affected by this?

no reports of paypal purchases being affected, paypal is extremely secure so I'm told, so you can carry on buying from CRC via paypal

cyfa2809 · Mar 9, 2011

ok

will keep an eye out anyway
not that theyd get much from me

i wonder if the recent age verification thing on 02 could be the source/problem :?

cheers for the headsup!

paininthe · Mar 9, 2011

It will be probably be to pay for all that cardboard packaging they are using at the moment.

Carge · Mar 9, 2011

Have CRC made any comment or contacted any customers?

That's a pretty major issue.

cyfa2809 · Mar 9, 2011

paininthe":ixitmr8i said:
It will be probably be to pay for all that cardboard packaging they are using at the moment.

this could be totally unrelated but, i had a false email from viovet the other day
they said an old system had been hacked
but no information other than email was found :?

hmm

Andy B · Mar 9, 2011

Carge":34rmvdos said:
Have CRC made any comment or contacted any customers?

That's a pretty major issue.

No comment from CRC that I know of, I believe they are aware of the fraudulent use of cards after a CRC purchase

But

It may not be CRC at fault, it could be from another transaction on the card in question, you never know!

Always best to check statements regardless of any 'fraud warnings' on the interwebz

Andy B · Mar 9, 2011

CRC have replied on STW forum

Hi everyone,

Apologies for the delay in responding to the concerns you have expressed. We do take your comments very seriously and we understand the worry and frustration caused by credit card fraud. We would emphasise that the number of concerns brought to our attention is a tiny fraction of the number of transactions that we process on a daily basis, but no stone will be left unturned in our investigations.

Our own infrastructure is routinely and independently tested and we are confident that it is robust. We are working with industry experts including the card processing companies to identify possible causes both inside and outside the control of CRC.

We will update you with further information as and when we have it. In the meantime, if you are a customer of CRC and have been recently affected by any of the matters discussed, please contact us on +44 (0)2893343758 between 9am – 5.30pm or email [email protected] and we will be glad to help you.

The CRC Team

jamabikes · Mar 9, 2011

yep happened to my mate dan.

Possible Chain Reaction Cycles card fraud

Andy B

cyfa2809

Andy B

cyfa2809

paininthe

Carge

cyfa2809

Andy B

Andy B

jamabikes

Old School Grand Master

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