Giom6":387m1zz7 said:
I spoke to Dave this morning and he was very disappointed with what's going on and is going to pick the frame up in a couple of days and fix all the problems.
I know I should have probably gone somewhere else but I want to give him a chance to rectify the mistakes and make the frame good again.
Lets see what happens...
Dave is the guy who I dealt with and he had an awful attitude. When it came back to me for a second time, bodged and scratched even worse than the first time, he asked me and I quote "what do you want me to do about it?". My response was, and I quote "do the job i paid for properly and sort out the scratched and paint overspray now adorning my naked ti frame", he responded with, and again I quote "I can't cope with this" and promptly hung up. After many attempts at getting through with no answer, I had no choice but to seek someone competent at such a simple job (they were only replacing two bottle bosses remember). I was out of pocket for the job, two round trip couriers to Colourtech, as well as a third round trip to Enigma as well as paying Enigma to rectify the situation.
I've nothing but contempt for Colourtech, their 'skills' and customer service attitude. I did consider small claims court action at the time but didn't have the time or inclination to have any further dealings with them. I just hope no one else suffers at their incompetent hands, but I'm sure they will, so as/when opportunities like this arise, I shall seize it with both hands and vent my spleen so that when anyone googles Colourtech review, or Colourtech anything, posts like this will be served and act as a warning to anyone considering using them. I know De Ver cycles said they wouldn't be using them again (they were who I got the work done through), but whether they followed that through I can't say.
Please, please, please avoid Colourtech if you value your bike/frame and are looking for a quality job, as I doubt you will get one.
If OP, you do send your frame back to them like I did, don't hold your breath on getting it resolved. You might want to point them in the direction of this thread, and the recommend a pain sprayer one and show them how word of mouth, the best form if marketing there is, is now electronic and easy for anyone to find online.
I do hope you get your frame repaired, but once bitten, twice shy (although I'm twice bitten), I would personally seek someone else out to do the job right.
Consider my spleen vented.