Don't usually get too many issues buying or selling but there's something upcoming.
I sold a flightcase at the beginning of Jan and because of the bulk I sent it via UPS drop shop / parcel locker service (I also sent a large power amp at the same time).
They were both successfully delivered to the parcel lockers and recipients were notified. The first guy had never dealt with this system before but after an explanation and a link to the website he went off and collected his package. He seemed happy enough.
The second guy though after initial contact to provide a phone number, which he did via an email address didn't respond to any further contact when I emailed him to ask him if he has notification of delivery to the package locker, no response, I left it as I have notified him and I know the carrier sent a mail to his address. There is nothing so far on both mail and eBay messaging and no complaint, no request for anything. Today the parcel arrives back at my house untouched.
I've mailed again but am not expecting a response, so what should I do, technically he now owns the item so I can't sell it on, I would need to cancel the transaction to get my fees back but that requires him to respond which so far he hasn't done. I would only refund the amount for the item and not shipping as I fulfilled my responsibility to ship with tracking.
Any suggestions?
Carl.
I sold a flightcase at the beginning of Jan and because of the bulk I sent it via UPS drop shop / parcel locker service (I also sent a large power amp at the same time).
They were both successfully delivered to the parcel lockers and recipients were notified. The first guy had never dealt with this system before but after an explanation and a link to the website he went off and collected his package. He seemed happy enough.
The second guy though after initial contact to provide a phone number, which he did via an email address didn't respond to any further contact when I emailed him to ask him if he has notification of delivery to the package locker, no response, I left it as I have notified him and I know the carrier sent a mail to his address. There is nothing so far on both mail and eBay messaging and no complaint, no request for anything. Today the parcel arrives back at my house untouched.
I've mailed again but am not expecting a response, so what should I do, technically he now owns the item so I can't sell it on, I would need to cancel the transaction to get my fees back but that requires him to respond which so far he hasn't done. I would only refund the amount for the item and not shipping as I fulfilled my responsibility to ship with tracking.
Any suggestions?
Carl.