NHS 24 Time wasters

highlandsflyer

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NHS 24

Bleeding heck.

I call up at 8pm to tell them my mum needs to see someone because she fell and is bleeding, forty minutes later, after a grilling by a call handler then having to repeat it all to a nurse, we have a green light to go to the A&E.

:(
 
You have to get the nod to go to A&E ?? Kin ell chap.. what happened to chipping along as necessary?
 
Sadly things have come to such a ridiculous pass that if you just turn up at A+E without having first spoken to NHS24 you might well just be pointed to the phone and told to call them.

A friend was saying just yesterday how that happened to him the other week - it was a Sunday afternoon, absolutely nothing doing at A+E (small county hospital) and doctor / nurse / receptionist sitting directly opposite him in the same room doing nothing, but "couldn't" touch him until he'd got a case opened via the call centre in Glasgow (some considerable amount of discussion later.)

What a sorry state things have come to when not only do people make up such ridiculous systems, but even more criminally people actually follow them without protest or question. "Just obeying orders"...
 
Think that must be a Scottish thing.

Not my experience with either Wales or England.

Not that I am an abuser of the system you understand - simply that I have accident-prone relatives.


Personally, I get my drugs from less inquisitive sources...


BB
 
BB :lol:

i hope the person that invented it has to wait ages due to phone lines being down or similar
then realise the error of their ways!
 
highlandsflyer":3hztsey1 said:
NHS 24

Bleeding heck.

I call up at 8pm to tell them my mum needs to see someone because she fell and is bleeding, forty minutes later, after a grilling by a call handler then having to repeat it all to a nurse, we have a green light to go to the A&E.

:(


Im sorry but if my mum fell and she was bleeding I'd dial 999 :?
And Im a qualified first aider.

.
 
My mum fell on her arse whilst up in the woods with us. I assessed the patient on the scene and we decided, based on the superficial nature of the wounds, we would make a visit to the A&E once we were all back in town, just to be on the safe side. There was no need for an ambulance, anyway as we were well off the road the mountain rescue would have been the option... and that would have given me a red face!

She fell onto some metal and fibreglass which shattered, scratching her in a place I would not be examining, thank you! We wanted to make sure nothing was embedded into her skin. The bleeding was only evident on clothes when we got into town and she was changing into clean clothes for going to the A&E, had there been any sign of a serious injury I would have gone straight to the A&E, but she wanted to have a wash and get something to eat first.

Phoning NHS 24 will shorten your wait at the A&E, I would recommend it to anyone.

What peed me off was the length of the inquisition.

Especially the initial one by a 'call handler'...

To me, once they hear the words fall and bleeding you should be talking to a medical professional, not continuing to be subject to triage from someone working from a list of questions.

It took over three hours despite the fact there were next to no customers.

Another thing that happened that peeved me was that they confirmed her details including address at high volume in public. I know several people who have been burgled whilst in A&E...

Saying that the level of skill and professionalism of the A&E medical staff is second to none here, they frequently deal with mountain sports injuries, including lots of mountain bikers with broken collar bones, etc.!

Anyway, they gave her the full MOT and she got a Tetanus jab and assurance she was not now partially Trimble.

See how I did that?

Rather spiffing insertion of something relevant to this forum.

:)
 
No doubt tied in knots by bureaucracy and procedure.. imagine the (positive) impact on the time from initial contact to treatment if they (the management) were sensible about it..

A&E staff have, literally, saved my life - perhaps more than once.. and they get a real bum deal (in the 2 hospitals I've had occasion to visit in the last few years anyway).. I have nothing but praise for them too.. 8)
 
highlandsflyer":n1ywonwp said:
Phoning NHS 24 will shorten your wait at the A&E, I would recommend it to anyone.
and
It took over three hours despite the fact there were next to no customers.
so where was the shortening of the waiting time? Or would it have been much longer? :(
My dad recently had an accident. I took him to A&E by car without calling anyone and got hiom sorted there and then. A bit of queing for an xray, but all done within the hour. They even arranged for someone to come to redress the wound a couple of days later. Totally satisfied.
 
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