Re: Waiting for delivery - 1 month, 13 days (from USA)
open a not received case. You can always close it should it arrive, but you need to protect yourself, and it's coming up to the time limit.
When I worked in shipping and logistics, nothing got stuck in UK customs, ever. Took 2 minutes to do the entry and clear. 11 years in the job. So if anyone is to blame, it's the carrier for not doing the entry. It's all done on computer, and customs really don't get involved.