jdcXheaknuL658S":28xwyfn2 said:
I have gone through the ebay process this week, and their buyer protections for Australia only protect you if you lodge a claim within 30 days of the expected delivery date.
I have now lodged separately with Paypal, and have been told that the seller has 10 days to respond before an automatic refund is approved. I’ll update accordingly, but thanks for your comments.
Hi, yes ebay and paypal have time limits for claims.
Like you have done, always go through ebay first as if you lose the claim you can then go through paypal as they have now changed the procedure.
Paypal is slightly different than ebay, to win the claim the address the seller sent to needs to be registered with paypal as the delivery address, where as ebay it doesnt. Same as ebay though, the seller needs to provide proof of either a tracked item and delivery or just delivery, even if you did not recieve it, if the item shows as delivered, even if the name and signature of the person who recieved it is not yours, then they will close the case in sellers favour. If you never recieve an item that shows as delivered then you should always ask around your neighbours to see if they recieved it. You can go online to view the name and signature and might even recognise it.
You should always ask the seller for the tracking number so you can see where it was delivered, if they are unwilling to help then point out it is in their best interest as if the parcel is missing then it is them who have to make a claim for a refund from the delivery service, not you.
As with all the above, speed is one of the most important factors, the quicker you chase it up the more chance you will locate it, you usually have the same driver/postman and he will better remember the parcel sooner rather than later.
Anyway, i hope you are able to get it resolved.
Mark