BEWARE WITH PLANETXBIKES SHOP AND SARTO ROVIGO FRAMESET.
- Thread starter lupusretro
- Start date
lupusretro
Retro Newbie
Thank you for all again.I will send an email to dave@planet-x-bikes.com.I have sent some mail to sales,customer and other members from Planetx.I think again that stuff people from that shop are not good because I made large mails.I don't want money for that accident,only they stop selling those forks.I like cycling and I don't want people with the same problem.
i want returning it to Planet x or Sarto.I have more 1" forks but the normal is sending me one - same quality snd price- good condition fork.
I'm happy about my Campagnolo Chorus front brake bolt because it's high quality.I don't want to think about a broken brake bolt.
i want returning it to Planet x or Sarto.I have more 1" forks but the normal is sending me one - same quality snd price- good condition fork.
I'm happy about my Campagnolo Chorus front brake bolt because it's high quality.I don't want to think about a broken brake bolt.
OP send dave@planet-x-bikes.com and brant@on-one.co.uk a link to this thread.
Planet X customer service is generally excellent, but a bit slow at times
Planet X customer service is generally excellent, but a bit slow at times
daveplanetx
Dirt Disciple
Jorge
I have your mail and have replied directly to you
I am sorry about this incident and we will react quickly .
I will also find out why your message was not replied to by our customer services and have asked you to confirm where sent to and what date , this is unacceptable and it is not our intention .
Please reply directly to my mail and we can look to analyse the problem and see if it is isolated , and if not take the appropriate actions .
Sorry again for your experience to date .
Dave
I have your mail and have replied directly to you
I am sorry about this incident and we will react quickly .
I will also find out why your message was not replied to by our customer services and have asked you to confirm where sent to and what date , this is unacceptable and it is not our intention .
Please reply directly to my mail and we can look to analyse the problem and see if it is isolated , and if not take the appropriate actions .
Sorry again for your experience to date .
Dave
No, absolutely, definitely supposed to be brazed, and don't let anyone tell you otherwise.
It's a fairly standard Long Shen LC14:
I don't know of any crowns just held on by the brake bolt. The leverages at the crown, especially during braking, are immense, and Jorge was very lucky.
IIRC this type of failure was one of the reasons for manufacturers dropping the clamped crowns on MTB forks.
While all the clamped steerers did have flanges or circlips to retain them in the crown, it was a safety critical joint which could be messed with by the customer, unlike the press-fit, bonded or moulded new stuff, where the manufacturer has full control.
Anyway, it looks like daveplanetx is helping Jorge
, and I hope that PX at least look seriously into the possibility of a recall.All the best,
Attachments
lupusretro
Retro Newbie
Dave from Planetx has mailed me and he's trying to do the best.The first as I have seen was stopping the sale of the frame set and now it's
O.K . I hope all Sarto buyers will be lucky without problems.
I think the big problem is from the brand Sarto.I have never seen somehing like that before.I remember the cheapest steel frames like Peugeot and never with that kind of problem.
O.K . I hope all Sarto buyers will be lucky without problems.
I think the big problem is from the brand Sarto.I have never seen somehing like that before.I remember the cheapest steel frames like Peugeot and never with that kind of problem.
lupusretro
Retro Newbie
danson67":128bil7r said:No, absolutely, definitely supposed to be brazed, and don't let anyone tell you otherwise.
It's a fairly standard Long Shen LC14:
I don't know of any crowns just held on by the brake bolt. The leverages at the crown, especially during braking, are immense, and Jorge was very lucky.
IIRC this type of failure was one of the reasons for manufacturers dropping the clamped crowns on MTB forks.
While all the clamped steerers did have flanges or circlips to retain them in the crown, it was a safety critical joint which could be messed with by the customer, unlike the press-fit, bonded or moulded new stuff, where the manufacturer has full control.
Anyway, it looks like daveplanetx is helping Jorge
All the best,
lupusretro
Retro Newbie
All agree
