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Just like to say what excellent service I just got from UK Bike Store Ltd. I have bought a fair bit from them in the past with no troubles so I ordered via eBay a pair of Halo Twin Rail skinwall tyres.
When they arrived the skinwall colour was much lighter on one than the other. This would stick out like a sore thumb on my new build (see DMR in sig) but I was worried about contacting them as obviously tyres can vary in this way.
However the difference was quite a lot so I sent them a picture of the problem. They said to send them back and they would send a matching pair back to me. I had to send them via recorded post and they said they would refund me the postage cost. I was worried when it cost me £9.25 to send them (cheapest recorded service) just in case they wouldn't refund me all the money.
Well, yesterday I got a refund for all the postage cost and today I got the tyres with matching skinwalls.
Excellent service, answered my emails very quickly too. Much recommended - give credit where it's due I say!
When they arrived the skinwall colour was much lighter on one than the other. This would stick out like a sore thumb on my new build (see DMR in sig) but I was worried about contacting them as obviously tyres can vary in this way.
However the difference was quite a lot so I sent them a picture of the problem. They said to send them back and they would send a matching pair back to me. I had to send them via recorded post and they said they would refund me the postage cost. I was worried when it cost me £9.25 to send them (cheapest recorded service) just in case they wouldn't refund me all the money.
Well, yesterday I got a refund for all the postage cost and today I got the tyres with matching skinwalls.
Excellent service, answered my emails very quickly too. Much recommended - give credit where it's due I say!