I'm sure many of you got the message from eBay this week about their new dispute policy... Here it is, with the bits that concern me in bold.
"Under the eBay Buyer Protection Policy [v1], if we resolve a dispute in the buyer's favour, we may:
remove funds from the seller's PayPal account to reimburse the buyer for the costs of both the item and original postage fee. This is in accordance with the seller's authorisation provided to us under the new User Agreement [v2] ; or,
where there are insufficient funds in the seller's PayPal account or where PayPal is not the reimbursement method of the seller, directly refund the buyer for the cost of the item and the original postage cost. In this case, the seller must reimburse us in full in a timely manner for an amount equivalent to the sum we paid to the buyer.
Sellers must have a reimbursement method on file with eBay at all times. The reimbursement method can be changed by contacting eBay and searching for 'Change My Reimbursement Method'. Where the seller is found at fault, we will notify them and charge the method of reimbursement they have on file.
Changes to the eBay.co.uk User Agreement
The new User Agreement is effective immediately for new members registering on or after today, and from 23rd October 2009 for current members. You don't need to do anything to accept the new User Agreement, but if you don't wish to accept, please, follow these instructions to close your account."
Now, I've never been at the receiving end of a dispute on eBay, but surely this new policy just leaves sellers open to buyers who try it on?
eBays attitude is clearly this is our new policy, if you don't like it, f**k off.
Do you like it? Will you close your account? I think I might... I'm tired of being bossed about by eBay and Paypal.
Sorry if this has been disussed elsewhere.
"Under the eBay Buyer Protection Policy [v1], if we resolve a dispute in the buyer's favour, we may:
remove funds from the seller's PayPal account to reimburse the buyer for the costs of both the item and original postage fee. This is in accordance with the seller's authorisation provided to us under the new User Agreement [v2] ; or,
where there are insufficient funds in the seller's PayPal account or where PayPal is not the reimbursement method of the seller, directly refund the buyer for the cost of the item and the original postage cost. In this case, the seller must reimburse us in full in a timely manner for an amount equivalent to the sum we paid to the buyer.
Sellers must have a reimbursement method on file with eBay at all times. The reimbursement method can be changed by contacting eBay and searching for 'Change My Reimbursement Method'. Where the seller is found at fault, we will notify them and charge the method of reimbursement they have on file.
Changes to the eBay.co.uk User Agreement
The new User Agreement is effective immediately for new members registering on or after today, and from 23rd October 2009 for current members. You don't need to do anything to accept the new User Agreement, but if you don't wish to accept, please, follow these instructions to close your account."
Now, I've never been at the receiving end of a dispute on eBay, but surely this new policy just leaves sellers open to buyers who try it on?
eBays attitude is clearly this is our new policy, if you don't like it, f**k off.
Do you like it? Will you close your account? I think I might... I'm tired of being bossed about by eBay and Paypal.
Sorry if this has been disussed elsewhere.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.