When you think about running a business I always think about the guy who services our washing machine (and lately oven, fridge, dishwasher
You ring him up. He answers (good start
). Comes same day. On time. You offer him a coffee, he accepts, but he barely touches it as he's like a whirlwind. He chats, very friendly, but doesn't stop work while he's at it. Job done, writes invoice there and then, transaction complete. Totally painless.
That's how to do it.
Why do people who run shops sometimes appear too bloody grumpy and unapproachable? It's like surly Landlords in Pubs - why do it if it's clear you're not enjoying it?
My gauge is if I went into a shop, I would like to be treated exactly the same if I was asking for a 50p starnut as for a £3000 new bike (assuming I don't arse them around). I figure if they can get it right with the small stuff, they'll get my loyalty and then one day I might come back with a wallet full burning a hole
If they can't be bothered with me because I'm only spending 50p, then f*** 'em.
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"Going that fast, I'm sucking foxes out of hedges!"
"I washed it recently. I think it was in 2005..."