Yeah a DNA. May be a nice frame (for some) but they are the only company I have a grudge against.
I bought one BITD, brake mounts were too widely spaced - by a lot. After a lot of arguing they replaced it - Next frame needed a stupid wide BB to clear the chainstays, when I phoned them they said yeah we know, send it back and we'll 'crimp the chainstays'. Feeling dubious I sent it back. After waiting weeks and weeks with them tellling me it had been sent back they admitted they'd fubared it trying to crimp it. Ages passed (middle of summer- no other bike to ride =
) with them not answering the phone most of the time, eventually I got another and it had a crack in the seatstay that I spotted when I was building it up. I nearly jumped on the train there and then to ram it up there arse.