To all the above
My typical scenario goes something like this
Customer : I would like a 'nice bottle of red for my friend/dad etc etc, but I don't know anything about wine, what would you recommend?
Me: Sure, did you have a rough budget in mind/what wines have you seen your friend/dad drink etc etc.
Customer: Oh, I don't care about the cost, just show me some.
Me (internally sighing) : Well, how about this '99 Montrose at £75
Customer: WHAT, I don't want to spend THAT much!
Me: Lets go back to the budget question shall we
Customer: Well, I want a REALLY nice bottle....for around £10
Me: Sure, no worries. These are the staff choice wines around your budget (only offer three choices and give some simple tasting notes)
Customer (Mulling things over) : What about this wine...pulling a completely different wine from the shelf, ignoring my suggestions.
Me (starting to get annoyed) Why did YOU choose that wine?
Customer: Nice label
well, it just goes on for a little longer....before I suggest in the politest manner that either you LISTEN TO WHAT I HAVE JUST SAID YOU FECKING MORON....or you choose your own wine based on some adhoc reasoning.
I'm gonna love the next three days....it's simple...they will have 2 mins of my time before I move on to the next customer
For ever changing my mind and my cars