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 Post subject: Well Done Specialized!
PostPosted: Fri Dec 19, 2008 3:23 pm 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Thu Nov 23, 2006 2:12 pm
Posts: 5785
Its nice to know that the really big companies believe in looking after their customers.

Lat Sunday I broke my helmet on the South Downs ride - it split when it impacted with a tree :lol:

So Monday evening I spoke to Specialized customer service who said return it. Sent my helmet on Tuesday with a cheque equiv. to 40% of RRP. Today a new shiny S-Works 2D arrived.

Speedy service indeed and I'm ready to ride again this weekend.

Well done Specialized. Good eggs of the week award to you :D


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 Post subject:
PostPosted: Fri Dec 19, 2008 3:30 pm 
King of the Skip Monkeys
King of the Skip Monkeys
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Joined: Wed Nov 07, 2007 4:34 pm
Posts: 26178
Location: Moomin Valley
If I'd sent my helmet back to Specialized, I'd probably receive a picture of someones photocoppied arse...


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 Post subject:
PostPosted: Fri Dec 19, 2008 5:04 pm 
South East AEC
South East AEC
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Joined: Wed Oct 03, 2007 3:39 pm
Posts: 3882
legrandefromage wrote:
If I'd sent my helmet back to Specialized, I'd probably receive a picture of someones photocoppied arse...


I am sure we can arange that with out sending your helmet back to specialized . . .


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 Post subject:
PostPosted: Fri Dec 19, 2008 10:28 pm 
South West Deputy AEC
South West Deputy AEC
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Joined: Mon Mar 27, 2006 9:16 pm
Posts: 1840
Location: Wilts
Yeah, i had a old decibel with a crack [ from a tree ] in it, my local LBS just swapped it for a s works 2D too, still got it brand new in its bag, anyone want to buy it :?:
They do have a very good customer support team.


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 Post subject:
PostPosted: Fri Dec 19, 2008 10:36 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Thu Dec 08, 2005 12:29 pm
Posts: 2378
Location: London
I take your crashing into a tree and I raise it to a "Hello, Specialised, my dog ate my helmet. Is this covered by your crash replacement policy?"

Response "ha ha ha ha ha ha ha"

Followed by "Of course! How's about a new £100 helmet for £40? Just write us a letter telling us the details so we can all have a good laugh."


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