I´ve been working out things with everyone the best way i can.
Yesterday Ed gave me an advice for something i should have done a long time ago. Explain.
All the items i sell are usually sent 2, 3 days after i receive payment. Unfortunatly, lately, postal services are having a huge lack of efficiency, and some parts take one month or even more to get to UK, and 35% of the things i send have been returned saying "not claimed" or "adress not found". Other parts take 3, 4 days to arrive, but that´s what i expect when i pay for postage on the post office.
I have 2 frames, 1 fork, chainsets, tyres and other parts that are wasting my time and buyers time somewhere between Portugal and UK. Some items sold here, some others on ebay.
I have this same problem with an item to France, and another to Finland.
On the other way, i think Bear-chan stickers took a couple of days, aswell as Boyburning´s seatpost, or Paraja´s frame. Most of the parts (40 in the last month) took between 2 and 5 days to arrive. Can you explain that?
I feel a bit embarassed, because even if it´s not my fault, it´s happening to me. I could charge for a better shipping service, with tracking number and insurance, but it would be too much expensive for some of the parts i sell. In the end, i get to pay the same for resent items 2 or 3 times.
To help all this (not), my company promoted me to marketing manager and i´ve been on the field since October, and until the end of the year, to check how salesmen are going. This keeps me away from home for 10 to 15 days at a time, accessing web thru phone, and being unable to read or answer PM´s (keeps asking to login). That´s why i´ve also been posting less here. I can only access email, read and answer thru there.
Fortunatly, my wife is an attourney with some spare time to help me, and take packages to the post office one time and another.
I should have created a topic a while ago, to leave everyone less worried, but i thought everything was ok until i realised that parts are taking much more to arrive than expected.
When i pay for something i expect to have it the next day, so i totally understand what everyone feels.
I have 4 pages of positive feedback, and even knowing that these things can happen now and then, parts always turn up, nobody gets disapointed.
I have a friend on the post office, which is trying to help me understand what´s happening, and what´s the best way to send parts and prevent this things from happen, but right now i can only apologise publicly everyone who´s waiting for something i sent, and promise that not one buyer will loose a pence.
This is so ridiculous, that even parts i sent for free, to help fellow retrobikers, as Orange71, have not arrived yet. Just ridiculous.
Once again, i want to apologise to everyone involved. Your item is on the way, for sure.
I can only read or answer emails, please contact me thru there.
Thanks everyone for your understanding.
_________________Parkpre Pro-Elite TI,Kona Hei Hei,Ritchey Softail, GT Xizang,Raleigh JT Signature(x2),Manitou FS,Manitou HT,Manitou DH,GT STS Lobo,GT RTS-1,GT Zaskar LE,GT LTS-DH,GT STS-DH,Foes LTS, Gary Fisher Montare,Marin Monocoque,Marin Pine FRS,Merlin XLM, Cannondale Raven, Sunn Xircuit Flex,Proflex 752,Trek/Volkswagen 9.8
Last edited by Vitorzip on Sat Nov 29, 2008 12:54 am, edited 3 times in total.