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PostPosted: Wed Nov 26, 2008 7:34 pm 
Retro Guru
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Joined: Tue Oct 07, 2008 7:18 pm
Posts: 716
Really need some help pls....

Just got an email today from BT, by internet provider, to tell me that I am getting close to my 10 gb monthly limit.
This is the first time I have had such an email. I dont really download much other than the odd song or pic.
This month both myself and other half have joined facebook, but other than that we are not really doing anything any different.....

I was wondering if anyone has any thoughts? I cant understand why my usage seems to have jumped up so dramatically....

Any help would be much appreciated....

Thanks


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PostPosted: Wed Nov 26, 2008 7:47 pm 
BoTM Winner / retrobike rider
BoTM Winner / retrobike rider
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Joined: Mon Jun 30, 2008 8:24 pm
Posts: 5669
Location: Dorset
losidan wrote:
Really need some help pls....

Just got an email today from BT, by internet provider, to tell me that I am getting close to my 10 gb monthly limit.
This is the first time I have had such an email. I dont really download much other than the odd song or pic.
This month both myself and other half have joined facebook, but other than that we are not really doing anything any different.....

I was wondering if anyone has any thoughts? I cant understand why my usage seems to have jumped up so dramatically....

Any help would be much appreciated....

Thanks


Do you use wireless? If so, do you have in encrypted?


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PostPosted: Wed Nov 26, 2008 7:54 pm 
retrobike rider
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Joined: Fri Oct 28, 2005 1:10 am
Posts: 4473
Location: Bristol
I'd make sure the email is genuine first. PLEASE DON'T use any links from the email or give out any information about yourself. Contact B.T. ( note the web address is simple and quite corporate and not something like dodgydaveandhisscammingspamminggobshitewebsite.org ) and ask them if it's genuine.
Hope this helps.


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PostPosted: Wed Nov 26, 2008 8:04 pm 
retrobike rider
retrobike rider
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Joined: Fri Aug 08, 2008 2:36 pm
Posts: 16748
Location: Yorkshire, England
If using Wi-Fi, make sure it is secure if it is already then change your wi0fi password anyway.

Since I live in an area that does not get BT :( I do not know much about them with respect to broadband, but they should show your usage in your account page at their website (any decent ISP should).

Also give them a ring and ask if they can tell you what is eating up the bandwidth.

If you do nothing more than surfing the web and reading emails then you should be nowhere near the 10GB limit. If you use iPlayer/4OD or similar setups and actually down the programs, then you are also uploading even if you do not know it, though unless you grab quite a few programs even with the upload it would be hard to reach. Most ISP I know of include uploads as part of the overall bandwidth used. Either way BT should be able to tell you what is using it up mainly.



Also do a sweep for a Virus using Anti-Virus program such as AVAST Home Edition (free) just in case.


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