They often stock very useful bits, but they can be a strange bunch.
They previously had a "flat rate postage" policy for small items.
They wanted £5 to mail a single item (jockey wheel or similar) that actually cost less than £5 to buy. They refused to just bung it in a jiffy bag with 50p postage on it. Maybe they've wised-up now?
A month or 2 ago they had a sale on some of their Rohloff-ready MTB frames... but only those in 1 specific colour.
A friend ordered one; They billed his card before they sent the goods; No frame arrived; They eventually informed him they were out of stock of that discounted colour.
I said he should refuse the refund onto his card & suggest they send him the same frame in the remaining colour. And to refer any dispute to his credit card company.
...but I think he let it go.
And they're CLOSED on Saturdays! Really.
And another thing...
...they charge "custom" prices for (very well made) Taiwanese frames that all seem to have tiny headtubes (not great, as they're touring bikes). Then they spec a long, flat stem and add a huuuuuge stack of steerer-tube spacers to bring the bars up high enough.
All the 26 inch touring bikes pictured on their site are shown like this.
Somehow, I'm not impressed by the idea of paying top dollar for a bike that looks like an ill-fitting dog's dinner that has been bodged to fit the rider.
As you were...