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PostPosted: Fri Nov 07, 2008 2:18 pm 
West Midlands AEC
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Joined: Wed May 14, 2008 11:06 pm
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Location: Stow on the Wold, Glos
Grrrrrrr I am well savage!! :evil:

Dad ordered a settee on June 1st paid a deposit

got a call last Friday to say it was here ( to be honest we had forgotton about it )

settee arrives about an hour ago, we paid the outstanding bill and as they are cleaning it up its noticed that the zip is broken on the right arm.

The delivery bloke rings up the office and is told either they take it away again and bring our old one back in and send it back to Italy to be repaired (while holding our money) or leave the sofa with us and get a new arm ordered and sent ( could be another 12 weeks )

Quite honestly I felt pretty cheased off with the options and rang up to talk to this utter toss pot ... its been 5 months since we ordered it and now have a faulty product I would of thought to take the product as it is for what could be another 12 weeks some sort of discount isnt much to ask considering how much we paid. To which he got all gobby and shirty and said NO .

So I said to him fine take it away again and we will have our money back, Now THIS is what I want to know ... He said that they legally have the right to take the sofa back with the chance to repair it and return in a reasonable time while keeping our money???

Is this correct?

Would love to hear from someone with experence in this field?

Cheers

Dave


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PostPosted: Fri Nov 07, 2008 2:34 pm 
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Location: Balham, London
they prob do have that right but you also have to right to demand a refund as the goods were faulty! I'm no legal expert but i'd assume you can find out what's what on a consumer site like this one

http://www.consumerdirect.gov.uk/

http://www.consumerdirect.gov.uk/after_ ... furniture/


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PostPosted: Fri Nov 07, 2008 2:48 pm 
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Joined: Wed Apr 23, 2008 9:57 pm
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Location: Kent UK
daj wrote:
So I said to him fine take it away again and we will have our money back, Now THIS is what I want to know ... He said that they legally have the right to take the sofa back with the chance to repair it and return in a reasonable time while keeping our money???

Is this correct?

Would love to hear from someone with experence in this field?

Cheers

Dave


That's true. You have to give them a chance to either repair or replace the item. If you are still unsatisfied with the item after this then you can request a refund. :)


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PostPosted: Fri Nov 07, 2008 3:13 pm 
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Location: Orpington,Kent
Did you pay by Credit card?, I find that threatening to claim on the credit card insurance had a fair bit of weight behind it, and had got me refunds when they have refused at first.


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PostPosted: Fri Nov 07, 2008 5:10 pm 
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Location: Balham, London
Xesh wrote:
with the chance to repair it and return in a reasonable time


I suppose you need to figrue out what is a reasonable time? I'd expect them to be able to source someone to repair it locally and them pay the cost rather than having to send it back to italy for repair.


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PostPosted: Fri Nov 07, 2008 5:18 pm 
West Midlands AEC
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Location: Stow on the Wold, Glos
Thats what I wanted to know .... It took 5 months to get the thing ?? And guess what they havent returned a phone call to let me know :roll:


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PostPosted: Fri Nov 07, 2008 11:08 pm 
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Joined: Mon May 19, 2008 10:30 am
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Location: colchester
according to trading standards they have up to 6 weeks to repair/replace the item, although the item is 'not fit for purpose' so they are required to offer a refund. if they get shirty again just say 'ok thank you for your help. i will contact trading standards and we will go from there.' then watch them squirm! :D


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PostPosted: Fri Nov 07, 2008 11:12 pm 
West Midlands AEC
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Location: Stow on the Wold, Glos
Now thats more like where I thought Id stand...


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PostPosted: Wed May 22, 2013 12:22 pm 
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Joined: Wed May 22, 2013 12:18 pm
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Does anyone know if the guy selling furniture on the bend on Springbank has gone? I haven't seen him for over a month now. Thanks


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PostPosted: Wed May 22, 2013 12:49 pm 
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Joined: Thu May 03, 2012 7:13 pm
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Location: The Cock Inn, Tillett, Herts
You have to give them the reasonable opportunity to make good, either by replacement or repair - provided it is a decent quality of workmanship a repair is perfectly acceptable, although replacement is naturally what most folk would desire.

Ultimately it would be for a court to decide, but I would contend a 12 week turnaround is unacceptable unless they're providing you a temporary bum perch of equivalent size/quality.


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