Grrrrrrr I am well savage!!
Dad ordered a settee on June 1st paid a deposit
got a call last Friday to say it was here ( to be honest we had forgotton about it )
settee arrives about an hour ago, we paid the outstanding bill and as they are cleaning it up its noticed that the zip is broken on the right arm.
The delivery bloke rings up the office and is told either they take it away again and bring our old one back in and send it back to Italy to be repaired (while holding our money) or leave the sofa with us and get a new arm ordered and sent ( could be another 12 weeks )
Quite honestly I felt pretty cheased off with the options and rang up to talk to this utter toss pot ... its been 5 months since we ordered it and now have a faulty product I would of thought to take the product as it is for what could be another 12 weeks some sort of discount isnt much to ask considering how much we paid. To which he got all gobby and shirty and said NO .
So I said to him fine take it away again and we will have our money back, Now THIS is what I want to know ... He said that they legally have the right to take the sofa back with the chance to repair it and return in a reasonable time while keeping our money???
Is this correct?
Would love to hear from someone with experence in this field?