Had a package delivered from overseas that has been open and had contents stolen. Pretty sure that the incident happened within the UK as the contents were replaced with 3 pairs of saggy old boxer shorts (washed, thank god) with UK sizing labels in them. Also I'm told that Australian customs check the weight of every package against that recorded as a matter of course to see if anything has been removed from/added to packages, weight is about 4-500g out so would have been picked up at customs.
Has anyone else on here had experience of dealing with such a claim? So far Royal Mail have been predictably unhelpful and said that investigation has to start with sender. Sender has been told that the investigation has to start at my end due to package being tampered with. (The investigation would have started at the sender's end if the package hadn't arrived at all). Sender is 100% trustworthy (my girlfriend actually).
Ala Carte Ti, Mantra, Attitude, ancient steel Trek