I have just received an e-mail from Paypal that they have found in my favour - I've checked and the transaction has been reversed. Good job as had a phone message from Shiny Bikes
yesterday to say that they had the order back with them for over a week (not true as only delivered on 14th but will let that slide for now) so obviously cancelling verbally and via e-mail and letter hadn't filtered through.
Learning from the experience? As Xavier says in an earlier post, a minute of Googling would have revealed all if I hadn't been greedily seduced by a cheap price. And it really would have only taken a few minutes as it's clear that my experience is not unique (I Googled about 10 days after my order which prompted my first e-mail and subsequent phone call):http://www.bikeradar.com/forums/viewtop ... p=16726840http://forums.roadbikereview.com/compon ... 73452.htmlhttp://road.cc/content/forum/57421-unshiny-bike
Just to note that I haven't carefully selected these, they are just the first three reviews when typing 'Shiny Bikes review' into Google and they also cover a period of several years so doesn't look like things have changed over time. To be fair, they appear to usually come through in the end, issues of partial refunds aside.
The biggest irony is that I first enquired via my LBS and they advised that they couldn't guarantee a delivery date on the groupset within a month and suggested that I buy online and they'd be happy to fit! They have sourced the groupset, price matched to the Shiny Bikes offer and it arrived with them, in proper boxes (so no grey imports), the day after they ordered it so the only thing waiting for the build is my mate's custom Burls Ti - he better not bloody drop me on it's first outing!