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PostPosted: Wed Jun 19, 2013 6:29 pm 
Pumpy's Bear
Pumpy's Bear
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Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
Update - returned home this evening to a voicemail message from seller (hooray, first contact since 12th May!) to ask what I wanted to do as the order was back with them.

I have now confirmed in writing that I want to cancel the order (8 days after verbally confirming and agreeing a refund but thanks to Tad's link I understand that they don't have to honour such a verbal agreement - I didn't know this but bet they did. Actually, perhaps not given shambles to date).

The sorry tale continues.....


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PostPosted: Wed Jun 19, 2013 8:52 pm 
Old School Grand Master
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Joined: Sun Aug 21, 2011 11:57 pm
Posts: 4074
Location: Antwerp, Belgium
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PostPosted: Wed Jun 19, 2013 9:11 pm 
Old School Grand Master
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Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4424
Location: Herts UK
ededwards wrote:
Update - returned home this evening to a voicemail message from seller (hooray, first contact since 12th May!) to ask what I wanted to do as the order was back with them.

I have now confirmed in writing that I want to cancel the order (8 days after verbally confirming and agreeing a refund but thanks to Tad's link I understand that they don't have to honour such a verbal agreement - I didn't know this but bet they did. Actually, perhaps not given shambles to date).

The sorry tale continues.....

are we on page 4 yet?


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PostPosted: Thu Jun 20, 2013 8:37 am 
Gold Trader / PoTM Winner / RB Rider
Gold Trader / PoTM Winner / RB Rider
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Joined: Tue Feb 26, 2013 6:26 pm
Posts: 16905
Location: 54 Festive Road Winchcombe GLOUCS Yarp...
Not hard to join the dots. Nice site though.


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PostPosted: Thu Jun 20, 2013 9:08 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11105
Location: The Home Of Mountain Biking, And All Great Things.
"Where an item has been specially ordered for a customer and the item is then returned either for a refund or an exchange, a stock in fee of 20% of the value of the item will be applied."

From their Returns Policy.

Is this going to be the next hurdle? I sincerely hope not!


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PostPosted: Thu Jun 20, 2013 9:16 am 
Windmilling for a Scotch Egg
Windmilling for a Scotch Egg
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Joined: Tue Feb 15, 2011 10:27 am
Posts: 4840
Location: Huddersfield, West Yorkshire
I read a long time ago that if you pay for anything via PayPal is to make a claim if there is a problem then only deal through PayPal from there on. Then they have a record of any conversations between you and the retailer. If you start phoning up or sending emails then there may be things said which you can't prove to PayPal (eg "I want to cancel the order"). If the retailer decides not to do anything because they ignore emails or anything then that's their problem - you'll get your money back. Then it's their problem if they decide to send you a package anyway.


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PostPosted: Sat Jun 22, 2013 2:08 pm 
Pumpy's Bear
Pumpy's Bear
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Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
RESOLUTION

I have just received an e-mail from Paypal that they have found in my favour - I've checked and the transaction has been reversed. Good job as had a phone message from Shiny Bikes yesterday to say that they had the order back with them for over a week (not true as only delivered on 14th but will let that slide for now) so obviously cancelling verbally and via e-mail and letter hadn't filtered through.

Learning from the experience? As Xavier says in an earlier post, a minute of Googling would have revealed all if I hadn't been greedily seduced by a cheap price. And it really would have only taken a few minutes as it's clear that my experience is not unique (I Googled about 10 days after my order which prompted my first e-mail and subsequent phone call):

http://www.bikeradar.com/forums/viewtop ... p=16726840
http://forums.roadbikereview.com/compon ... 73452.html
http://road.cc/content/forum/57421-unshiny-bike

Just to note that I haven't carefully selected these, they are just the first three reviews when typing 'Shiny Bikes review' into Google and they also cover a period of several years so doesn't look like things have changed over time. To be fair, they appear to usually come through in the end, issues of partial refunds aside.

The biggest irony is that I first enquired via my LBS and they advised that they couldn't guarantee a delivery date on the groupset within a month and suggested that I buy online and they'd be happy to fit! They have sourced the groupset, price matched to the Shiny Bikes offer and it arrived with them, in proper boxes (so no grey imports), the day after they ordered it so the only thing waiting for the build is my mate's custom Burls Ti - he better not bloody drop me on it's first outing!


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PostPosted: Sat Jun 22, 2013 3:44 pm 
Gold Trader / PoTM Winner / RB Rider
Gold Trader / PoTM Winner / RB Rider
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Joined: Tue Feb 26, 2013 6:26 pm
Posts: 16905
Location: 54 Festive Road Winchcombe GLOUCS Yarp...
Hurrah!


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PostPosted: Tue Sep 23, 2014 7:00 am 
Pumpy's Bear
Pumpy's Bear
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Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
I was looking to order some Sram S500 aero levers. A quick Google came up with BlingBikeKit offering them at a very competitive price. Figured I might as well continue to use Google as I'd never heard of the company. I found this http://singletrackworld.com/forum/topic ... g-bike-kit

Think I'll order the levers elsewhere.


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 Post subject: Re:
PostPosted: Tue Sep 23, 2014 12:33 pm 
Old School Grand Master
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Joined: Sun Aug 21, 2011 11:57 pm
Posts: 4074
Location: Antwerp, Belgium
Oh my goodness, you sure dodged a bullet there.

Basically don't trust anything with shiny/bling/polished/glittery in the name


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