So the saga continues.
A response from the seller was due today and at 10.32 p.m. I receive an e-mail from Paypal to say that the seller has advised them of a tracking number that they are investigating. A tracking number for a purchase that was cancelled two days before they sent it.
Bewildered, I had to remind myself of their Terms and Conditions as I must surely have misunderstood:
We offer a "no quibbles" guarantee on all purchases meaning that if for any reason you are unhappy with your purchase, for example if the item you have ordered is faulty, defective or you've had a change of heart you must return it to us unused and in the original packaging and condition within 7 days for a prompt replacement, exchange or refund.
Where an item has been specially ordered for a customer and the item is then returned either for a refund or an exchange, a stock in fee of 20% of the value of the item will be applied.
All goods carry a no quibble money back guarantee, simply send us back your un-wanted goods along with your proof of purchase and we'll credit you upon receipt.
Then I reminded myself that the item, cancelled two days before sending, had been returned unopened (indeed, hadn't been accepted). So, why not resolve simply by refunding? I may be overly cynical by now but waiting until the last minute to respond to the Paypal dispute - they had 10 days remember - and even then providing a tracking number for an order I'd cancelled makes it appear that they are being as awkward as possible but I can't begin to imagine why (ok, I can but it isn't very pleasant) especially as the Sram Rival groupset is claimed on the site to be a 'Bestseller'.
This is really starting to boil my p*** now