Retrobike Forum Index

It is currently Fri Dec 09, 2016 12:46 pm

* Login   * Register * Search  * FAQ



Post new topic Reply to topic  [ 50 posts ]  Go to page Previous  1, 2, 3, 4, 5  Next
Author Message
PostPosted: Sun Jun 16, 2013 8:46 pm 
Gold Trader
Gold Trader
User avatar

Joined: Sat Oct 23, 2010 10:33 pm
Posts: 2119
Location: New Forest
How Shiny is this Bike website?


Sound like a bunch of crooks TBH, and customer service counts for a LOT.


Top
 Profile  
 
PostPosted: Sun Jun 16, 2013 9:40 pm 
Gold Trader
Gold Trader
User avatar

Joined: Mon Jan 15, 2007 11:40 am
Posts: 3000
A quick google of the T+C tells me it's a very shiny website...


Top
 Profile  
 
PostPosted: Mon Jun 17, 2013 10:59 pm 
Pumpy's Bear
Pumpy's Bear
User avatar

Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
So the saga continues.

A response from the seller was due today and at 10.32 p.m. I receive an e-mail from Paypal to say that the seller has advised them of a tracking number that they are investigating. A tracking number for a purchase that was cancelled two days before they sent it.

Bewildered, I had to remind myself of their Terms and Conditions as I must surely have misunderstood:

Quote:
Returns Policy

We offer a "no quibbles" guarantee on all purchases meaning that if for any reason you are unhappy with your purchase, for example if the item you have ordered is faulty, defective or you've had a change of heart you must return it to us unused and in the original packaging and condition within 7 days for a prompt replacement, exchange or refund.

Where an item has been specially ordered for a customer and the item is then returned either for a refund or an exchange, a stock in fee of 20% of the value of the item will be applied.

Refunds:

All goods carry a no quibble money back guarantee, simply send us back your un-wanted goods along with your proof of purchase and we'll credit you upon receipt.


Then I reminded myself that the item, cancelled two days before sending, had been returned unopened (indeed, hadn't been accepted). So, why not resolve simply by refunding? I may be overly cynical by now but waiting until the last minute to respond to the Paypal dispute - they had 10 days remember - and even then providing a tracking number for an order I'd cancelled makes it appear that they are being as awkward as possible but I can't begin to imagine why (ok, I can but it isn't very pleasant) especially as the Sram Rival groupset is claimed on the site to be a 'Bestseller'.

This is really starting to boil my p*** now :evil:


Top
 Profile  
 
PostPosted: Tue Jun 18, 2013 11:07 am 
Old School Grand Master
User avatar

Joined: Wed Jul 25, 2007 2:04 pm
Posts: 3364
Location: Completely in the dark, thanks to me good mate Terry....
Not a site I've had any dealings with, but am now inclined to give them a wide berth in any case.

Of course, had you raised this issue on Bikeradar, no doubt someone would have facetiously Blamed Wiggle - even if it wasn't their fault - by now. ;)

David


Last edited by David B on Tue Jun 18, 2013 2:41 pm, edited 1 time in total.

Top
 Profile  
 
PostPosted: Tue Jun 18, 2013 1:38 pm 
Old School Grand Master
User avatar

Joined: Sun Aug 21, 2011 11:57 pm
Posts: 4074
Location: Antwerp, Belgium
I think it's pretty obvious now which seller is mentioned here. Hopefully nobody here will deal with them anymore.

Considering the amount of money involved with this deal, Ededwards doesn't want the actual name mentioned here until the case is resolved.
As such, I have removed a few posts for now. Once it is all resolved, I'll look into merging them back in.


Top
 Profile  
 
PostPosted: Tue Jun 18, 2013 7:43 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
User avatar

Joined: Fri Oct 10, 2008 8:44 pm
Posts: 3584
Location: Wherever it is, I'm being just that little bit more Lance
Ed, get in touch with your local trading standards dept. The distance selling regulations apply in this case and you are legally entitled to a refund if you return the goods.

Please check page 12 of the below from the Office of Fair Trading (not some Yahoo Answers or Wikipedia made up story).

http://www.oft.gov.uk/shared_oft/busine ... oft913.pdf

Bit of a long winded dirge and I couldn't be bothered to read the whole thing, just skimmed through.


Top
 Profile  
 
PostPosted: Wed Jun 19, 2013 7:28 am 
Pumpy's Bear
Pumpy's Bear
User avatar

Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
Thanks Tad, that's really helpful - I've drafted a letter and will contact local Trading Standards.

I'll update when/if there are any developments.


Top
 Profile  
 
PostPosted: Wed Jun 19, 2013 9:24 am 
Old School Grand Master
User avatar

Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4443
Location: Herts UK
highlandsflyer wrote:
When my cockles didn't arrive after 28 days I had to escalate it to a clam.


Give the seller a chance and stop being so shellfish. :roll:

PS I think I am the only one who does not know who the shop is - anybody wish to PM me?


Top
 Profile  
 
PostPosted: Wed Jun 19, 2013 9:34 am 
MacModerator
MacModerator
User avatar

Joined: Fri Jul 14, 2006 8:59 pm
Posts: 20771
Location: Sol Kitts
02gf74 wrote:
PS I think I am the only one who does not know who the shop is - anybody wish to PM me?



If you were to say copy and paste part of their returns policy into google it could help narrow down the field :)


Top
 Profile  
 
PostPosted: Wed Jun 19, 2013 9:40 am 
Old School Grand Master
User avatar

Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4443
Location: Herts UK
ok - it was more or less named already - I was not aware of a comkpany of that name.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 50 posts ]  Go to page Previous  1, 2, 3, 4, 5  Next

All times are UTC [ DST ]


Who is online

Users browsing this forum: No registered users and 59 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

About Us

Follow Retrobike

Other cool stuff

All content © 2005-2015 Retrobike unless otherwise stated.
Cookies Policy.
bikedeals - the best bike deals in one place
FatCOGS - Fat Chance Owner's Group

Powered by phpBB® Forum Software © phpBB Group