All goods carry a no quibble money back guarantee, simply send us back your un-wanted goods along with your proof of purchase and we'll credit you upon receipt. Postage cannot be refunded, only the goods in question, this applies to both parties, postage will therefore be deducted from the refund. We accept the return of items only if they are unopened and in their original condition and within 7 days, we will then issue a full refund.
Doubtless there will be back and forth on this. I've rechecked the original order and it doesn't state that the item is a special order - is a Sram Rival groupset a 'special order'? I wouldn't have thought so but then it was apparently only the chainset that they were waiting for - is a chainset a special order?
The ZIPP 900 Disc Rear Alloy/Clincher Campagnolo have special order against them, so unless your item said special order I assume that it is not special order.
Hard to tell how they rate from forums as you mostly get negatives, but generally but generally communication is not one of there good points.