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PostPosted: Fri Jun 07, 2013 11:22 am 
Old School Grand Master
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Joined: Wed Jul 25, 2007 2:04 pm
Posts: 3364
Location: Completely in the dark, thanks to me good mate Terry....
ededwards wrote:
Charlieboy28 wrote:
please tell me the shop is not in northwich and does not have the letters DH in it


No, it's not that one.


Dad & I once had a skipload of bother with a certain mail order firm in Preston, but that was admittedly in the days before they did online shopping. Not them by any chance was it?

David


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PostPosted: Fri Jun 07, 2013 12:23 pm 
Retro Guru

Joined: Mon Jan 09, 2012 2:48 pm
Posts: 1322
I'd be in favour of naming the shop. Not at this stage to shame it but more to ask any other members who have used them if they have had similar experiences and how it ended.

There may also be a RB member close by who could pop into the shop to enquire on your behalf in regards to the item. If it hasn't left yet they could get it for you and if it has left then they can provide a delivery note to said RB assistance to show it's on it's way.

There seems little point in having a RB network unless we use it properly to assist other RB members and remind sellers we have people everywhere.


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PostPosted: Fri Jun 07, 2013 7:48 pm 
Pumpy's Bear
Pumpy's Bear
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Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
No response again so escalated to a claim.


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PostPosted: Fri Jun 07, 2013 11:41 pm 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11105
Location: The Home Of Mountain Biking, And All Great Things.
When my cockles didn't arrive after 28 days I had to escalate it to a clam.


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PostPosted: Fri Jun 07, 2013 11:50 pm 
Gold Trader
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Joined: Sun Mar 21, 2010 9:04 pm
Posts: 3198
Location: Chorley, Lancs
Oh come on - tell us!


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PostPosted: Thu Jun 13, 2013 6:58 pm 
Pumpy's Bear
Pumpy's Bear
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Joined: Mon Oct 10, 2005 10:03 pm
Posts: 8145
Location: Hereford
Update - Paypal has given the seller 10 days to respond (i.e. until 17th June) but heard nothing so far which isn't a surprise given experience to date.

I might be misunderstanding but could well be an innovative business model via investing what is effectively an interest free loan.


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PostPosted: Thu Jun 13, 2013 7:40 pm 
King of the Skip Monkeys
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Joined: Wed Nov 07, 2007 4:34 pm
Posts: 26157
Location: Moomin Valley
distance selling regulations cover this but can I find a good link??

*try http://www.adviceguide.org.uk/wales/con ... _cover.htm


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PostPosted: Thu Jun 13, 2013 11:14 pm 
Retro Guru
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Joined: Wed Apr 18, 2012 9:47 pm
Posts: 324
Location: Stratford upon Avon
ededwards wrote:

I might be misunderstanding but could well be an innovative business model via investing what is effectively an interest free loan.


Do you mean they take your cash for goods they don't intend to supply, make profit on the funds while you wait for a refund via paypal/credit card?

I have experienced this with an online electronics seller. Seems to be a growing 'business model' It took me 2 months to get my cash back via visa.


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PostPosted: Fri Jun 14, 2013 10:27 pm 
Old School Grand Master
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Joined: Sun Sep 05, 2010 1:10 am
Posts: 4756
Location: Heathfield, East Sussex
A lot of Sellers advertise stock they don't actually carry, then when you buy something from them they order it from China so you have to wait for it arrive from the Far East first...

...had a couple of things recently from UK based Sellers that actually shipped direct from China!

Don't have a problem with goods from the Far East myself, just nice to know who I'm dealing with?


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PostPosted: Sat Jun 15, 2013 12:55 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11105
Location: The Home Of Mountain Biking, And All Great Things.
I used to sell amps and guitars directly from the States to the UK. Sometimes things go tits up and you fail a customer.

That is all and well, but you inform them of delays and refund or discount if they are not happy to wait.


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