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PostPosted: Mon Apr 15, 2013 7:27 pm 
retrobike rider
retrobike rider
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Joined: Sun Feb 19, 2012 10:08 am
Posts: 6840
Location: Nth Somerset, UK
highlandsflyer wrote:
I see where you are going wrong there. Try contacting Apple.


You are absolutely right, but we had a warranty issue and needed to speak to customer service.... several times :facepalm:


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PostPosted: Tue Apr 16, 2013 8:41 am 
Retro Guru
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Joined: Tue Aug 07, 2007 12:22 pm
Posts: 2942
Location: Platsa, Messinias, Greece
[smug mode]That's what I like about living on a small island - I can pick up the phone and speak to someone at Manx Telecom, Manx Electricity Authority or Isle of Man Post without having to wait more than thirty seconds and without having to deal with "call centres".
[/smug mode]


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PostPosted: Tue Apr 16, 2013 10:18 am 
Old School Grand Master
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Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4424
Location: Herts UK
Andy R wrote:
[smug mode]That's what I like about living on a small island - I can pick up the phone and speak to someone at Manx Telecom, Manx Electricity Authority or Isle of Man Post without having to wait more than thirty seconds and without having to deal with "call centres".
[/smug mode]


you need a phone??? surely a cone to shout into would suffice.


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PostPosted: Tue Apr 16, 2013 11:39 am 
Retro Guru
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Joined: Tue Aug 07, 2007 12:22 pm
Posts: 2942
Location: Platsa, Messinias, Greece
02gf74 wrote:
Andy R wrote:
[smug mode]That's what I like about living on a small island - I can pick up the phone and speak to someone at Manx Telecom, Manx Electricity Authority or Isle of Man Post without having to wait more than thirty seconds and without having to deal with "call centres".
[/smug mode]


you need a phone??? surely a cone to shout into would suffice.


Two tins and a piece of string, more like :wink:


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PostPosted: Tue Apr 16, 2013 5:32 pm 
Gold Trader
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Joined: Wed Jun 20, 2007 11:19 pm
Posts: 7006
Location: Odense, Denmark
I just had one today. And it wasn't overseas.

I was told to call the distributor when the reason I was calling the manufacturer in the first place was because the distributor wasn't answering the phone or their emails.

It's a bike company. That shall remain nameless as they make nice bikes and can't be held responsible for their employees.


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PostPosted: Tue Apr 16, 2013 7:19 pm 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11105
Location: The Home Of Mountain Biking, And All Great Things.
I dealt with an energy company a week ago that were extremely unhelpful and withheld information, a UK helpdesk. Guess who just got slapped with a hefty fine yet are still at it?

Today I dealt with EON and had a long wait but got exceptional service once I got through, so contract went to them.

DVLA just made my day too.

I was involved with training some call centre staff from India back during my short stint working with BT. They were exceptionally bright, and their English was an improvement on the locals.

My ex is Pakistani and she was a proof reader for The Times.

Just saying.


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