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PostPosted: Sat Jan 26, 2013 12:21 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
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Location: The Home Of Mountain Biking, And All Great Things.
Halford's ate my hamster!

Apart from my antipathy towards massive chain stores, I don't have a real axe to grind here. I choose to shop local where possible, and always will. When the LBS pulls crap on you and rips people off they have nothing to complain about when punters choose the big H.

They have some good deals now and then, but customer service is definitely not their strong suit.


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PostPosted: Sat Jan 26, 2013 2:27 am 
Gold Trader / rb Rider / Special
Gold Trader / rb Rider / Special
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Joined: Mon Aug 31, 2009 12:26 am
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Location: Rurally close.
The only way a hope qr reads correctly and isnt facing forward or some other odd combo is facing directly backwards on the left side. Wink.


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PostPosted: Sat Jan 26, 2013 7:06 pm 
retrobike rider
retrobike rider
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Joined: Sun Dec 18, 2011 10:42 pm
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Location: milton keynes
My hope bulb is set up like that on the rear because it has a number 2 caliper which fits over the axle and has a screw in thing on the dropout and so if hope says its ok for the lever to be rear mech side then thats good enough for me, although I always always used to have the qr, s on the left I think it was just easier to operate them there. Halfords are ok for bits but I wouldnt buy bike from them as you can still get them cheaper on the net, but thats a different story


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PostPosted: Sun Jan 27, 2013 12:04 am 
Gold Trader / MacRetro rider
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Joined: Sun May 25, 2008 11:03 am
Posts: 18215
Location: Sunny Glasgow
Chute55uk wrote:
My hope bulb is set up like that on the rear because it has a number 2 caliper which fits over the axle and has a screw in thing on the dropout and so if hope says its ok for the lever to be rear mech side then thats good enough for me


A good point :lol:
Though i would point out the endnut is a special one,not sure we can take it as 'standard' :lol:


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PostPosted: Sun Jan 27, 2013 11:48 am 
Gold Trader
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Joined: Sat Jan 29, 2011 10:48 am
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Location: The East Riding
If Halfords are like other big companies,then the staff they once had would have been valued and competent staff.But with more and more pressure for these people to work more and more hours for the same or less money,as they cut back on staff,the good staff leave and go on to do something else leaving the unemployable dregs behind doing the best they can.Not that I understand these things or that I work in such a situation(much).

Ive never used Halfords in a fix my bike situation,but I have bought over priced sh1te tools from them in the past and lived to regret it.

If Halfords were to invest in some more training for staff,and invest in some better products then they may stand a better chance of myself visiting again.
All the shops Ive been in are very corporate and uninviting(and usually upstairs too).The grey and orange colour schemes they use are depressing and you feel closed in.Not a good shopping experience in general.Shopping for car parts is a different beast and so should be treated differently.
Which shop do you prefer to go in(as a browser and possible buyer)?. A small bright shop with lots of display cabinets full of NOS gear of all different makes.A small selection of quality cycles.Lots of advertising brochures to be taken home.A counter with years of manufacturers advertising decals plastered all over it.Kids looking in through the window dreaming of downhill adventures or competing in the Milk race.A technician how will "nip into the back"too find that part for your 70s Campag stroone Italian road bike.The smell of new Tyres and GT85.
You leave with that little hard to find part,a hand full of stuff to read when you get home,some bits and pieces you dont need but hey they will come in one day,and that feeling of warm smugness happy in the knowledge that your a cyclist and your doing something different.

Or would you prefer a dark and uninviting struggle through rows of over priced car batteries and they type of cleaning products you get for xmas from your great Aunt.When you finally get to the corner of the warehouse you struggle to see anything that resembles what you are looking for and when you look for help no one is about,but as soon as you start prodding the seat on that Boardman,a member of staff is straight on your back offering a fantastic deal to boost their poor sales that month.You look at the other customer and judge their shopping experience is on a par with yours.No dream building here,just rows of cheap junk and no fore thought as to were it has been placed.You leave feeling cold and cheated,you wont have spent any money and you wish you had just gone on the internet and bought something from Chain reaction or simular.In fact you could have bought more from Asda.

Rant over.I know which shop I would love to own :wink:


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PostPosted: Sun Jan 27, 2013 11:51 am 
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Location: The Home Of Mountain Biking, And All Great Things.
I just priced up an auto electrics job I need to do today from Maplins and Halfords and Maplins came out around 30% cheaper.

Has to be something wrong there.


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PostPosted: Sun Jan 27, 2013 12:18 pm 
retrobike rider
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Joined: Tue Jul 10, 2012 11:58 pm
Posts: 2362
Location: Bournemouth
I think most of you have missed the point though. We aren't Halfords target audience. Their target audience is Joe Public, that know nothing about bikes, and want a run around. The pile it high and sell it cheap(ish). When I worked there we sold maybe a dozen Carerra's a year, but a dozen £99.99 Apollo Lazers a week, despite myself and all other staff in the cycle department advising customers not to, because they were rubbish. They are successful because they know their market, and cater to it. They will never make us happy, but they don't care


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PostPosted: Sun Jan 27, 2013 1:06 pm 
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Location: The Home Of Mountain Biking, And All Great Things.
I don't think any retailer can afford to overlook potential business these days, no?


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PostPosted: Sun Jan 27, 2013 1:29 pm 
retrobike rider
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Joined: Tue Jul 10, 2012 11:58 pm
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Location: Bournemouth
Those little bike shops with the NOS stuff on display have it on display because nobody bought it, and most are struggling. They have tied their money up in nice shiney bits we look at, but don't buy. I saw a Chris King ti bottle cage in a shop recently. They wanted £50 for it. £50 for a bottle cage! Halfords obviously have a business model that works


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PostPosted: Sun Jan 27, 2013 9:04 pm 
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Location: The Home Of Mountain Biking, And All Great Things.
I don't know if it really works. They wouldn't make it public that it doesn't until the credit line dries up. There is no real way of knowing.


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