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PostPosted: Wed Jan 16, 2013 1:45 pm 
Windmilling for a Scotch Egg
Windmilling for a Scotch Egg
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Joined: Tue Feb 15, 2011 10:27 am
Posts: 4840
Location: Huddersfield, West Yorkshire
Just like to say what excellent service I just got from UK Bike Store Ltd. I have bought a fair bit from them in the past with no troubles so I ordered via eBay a pair of Halo Twin Rail skinwall tyres.
When they arrived the skinwall colour was much lighter on one than the other. This would stick out like a sore thumb on my new build (see DMR in sig) but I was worried about contacting them as obviously tyres can vary in this way.
However the difference was quite a lot so I sent them a picture of the problem. They said to send them back and they would send a matching pair back to me. I had to send them via recorded post and they said they would refund me the postage cost. I was worried when it cost me £9.25 to send them (cheapest recorded service) just in case they wouldn't refund me all the money.
Well, yesterday I got a refund for all the postage cost and today I got the tyres with matching skinwalls.

Excellent service, answered my emails very quickly too. Much recommended - give credit where it's due I say!


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PostPosted: Wed Jan 16, 2013 4:26 pm 
Retro Guru
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Joined: Thu Jan 26, 2012 3:46 pm
Posts: 656
Location: Hampshire
I'd highly recommend them as well, i wanted a particular Park Tool and they got it in for me and listed it on their website overnight so i could buy it online the next day.


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PostPosted: Wed Jan 16, 2013 5:35 pm 
National & North West AEC
National & North West AEC
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Joined: Mon Nov 03, 2008 12:43 am
Posts: 8146
Location: Macclesfield Forest
Yep, have to agree that UKBikeStore are one of my favourite companies to deal with.
The fact that they are on the same business park as Windwave means they are great for Marzocchi spares too.


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PostPosted: Thu Jan 17, 2013 2:01 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Sat May 09, 2009 11:46 pm
Posts: 3924
Location: East Riding of Yorkshire
I've bought things from them several times tool and always been impressed with speed of delivery etc.


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PostPosted: Thu Jan 17, 2013 6:00 pm 
Retro Guru

Joined: Sat Dec 11, 2010 10:08 am
Posts: 847
Location: French Alps/Annecy
Same as, I bought a spring from them and they sent a Titanium one by mistake (sadly the wrong length and weight), phoned them up, they told me to keep it as they had only been billed for a steel one and sent me the right spring a week later free of charge. Flogged the Ti one on pBike for 90 quid :D


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PostPosted: Sun Jan 20, 2013 12:28 pm 
King of the DuckBoard
King of the DuckBoard

Joined: Sun Jan 28, 2007 12:30 pm
Posts: 21466
agree. Bought from a few times and was first class.


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PostPosted: Sun Jan 20, 2013 6:13 pm 
Retro Guru
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Joined: Tue Nov 04, 2008 12:00 pm
Posts: 802
Location: YORKSHIRE!!
big fan of ukbiketore too..

theyre not always the cheapest but the service and advice is always excellent!


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