We have a couple of shops, the best advice I can give is
Always keep stock inventory and accounts up to date, do them at the end pf evety day it only takes 5 minutes and will save you time in the long run
and do your banking on the same day every week without fail
The customer isn't always right, 5% of your clients will cause 95% of your problems. Don't be afraid to tell people that their choice may not exactly be the best, people get sucked in by marketing and what their mates say, make sure you know your product so that you are the one that knows best.
If you have to order a part add a few days to the estimated delivery time as suppliers can let you down and you'll look good when you phone the client and say their whatever is in a few days early, the same with repairs.
Always ask for a 20% deposit too.
May sound stupid but when someone walks in always say hello, even if you're with another client.
If something comes back on warranty wherever possible replace it there and then, you are responsible for everything you sell, just as your suppliers are rsponsible to you, don't get fobbed off by them, they pay your return postage on any item that you need to return. Customers hate being told that you have to send it back to be checked by the suppliers and that they'll have to wait.
If parcels etc from suppliers arrive damaged take photos of the boxes before unpacking and during and clear photos of the damaged items. Suppliers can be sneaky little devils.
Have some sweets on the counter
Get some fake security cameras unless you have real ones and a couple of signs.
Have the local police number on speed dial, you do get pisshead wandering in from time to time whatever you sell.
Hope it all goes splendidly for you, it's great fun doing somethong ypu love. How about some photos of the shop ?
Fantastic advise !
I am in the Rc industry and everything he has just said is true ! The customer will kick off when it comes to warranty and scream trading standards , so get a copy and have a read of what is correct and what the rights actually are , long distance if different .
If you are doing. Repairs , when booking in a bike make a note of every mark on the bike , or if anything like mud guards , watrerbottles etc are on the bike incase you take them of an have left them on the bench, the biggest thing for us is to give the customer a repair number on a card, and put the same number on the bike. Then explain that the customer must bring the card in with them before they can have te bike back , the are is worth te cost of the bike, this will save someone else collecting the bike and ten the customer walking in a day later wanting their bike .
Without the card they will need to prove they know the contact number you have taken , and prove the address you have taken with a Driving license .
Good luck with this !
These bit are things we have put into place and it sounds like your trying to pull one over on the customer but really looking after you and te customer as with warranty items its hard to know what to do until the suppliers have ha this back , and remember its not a toaster from argos!