Bloody hell, that's not good at all. After a couple of incidents with sending bits and bobs I've started taking before and after photos just in case. Ok it's a bit anal but there is little the courrier companies can do to wriggle out of it if you have proof it's their fault.
I had 2 Landcruiser doors delivered once, heard the truck pull up and watched the guy tip the pallet off the back crumpling the frames and smashing both windows. Bastards.
I take LOTS of pics of everything I ship, including various stages of the packaging process. Likewise, I do the same with all packages I receive, including various stages of the un-packing process. There's almost no excuse not to take so many photos when digital cameras make it so easy to do. In addition, tracking and insurance are mandatory for everything I send or receive.
If that were my bike, though, pics or not, I think I'd take it to the shipping company and jam it up someone's @$$ if they didn't give me a refund on the spot.
Life! Life, do you hear me?! Give my creation LI-I-IFE!