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FluffyChicken
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PostPosted: Tue Dec 11, 2012 7:43 pm 
retrobike rider
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Joined: Fri Aug 08, 2008 2:36 pm
Posts: 17094
Location: Yorkshire, England
Seems they're quite right with what they say on their website. They make CityLink look good.

Yodel wrote:
Introducing Yodel : Here comes the revolution. With creative thinking and a cheery smile, we’re changing the way your parcels are delivered.



;)

Chris, I've got a nice Trek you can have.
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xerxes
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PostPosted: Tue Dec 11, 2012 8:14 pm 
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Joined: Sun Mar 14, 2010 2:33 am
Posts: 3169
Location: daaan saaaf
The incredible thing is that you'd struggle to bend a frame like that deliberately. :shock:
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gavinda
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PostPosted: Sun Dec 16, 2012 9:26 am 
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Joined: Wed Mar 21, 2012 11:23 pm
Posts: 938
I've just seen this to add to the flames. Slightly OT, but yodel related

http://www.thesun.co.uk/sol/homepage/ne ... n-her.html
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joe careless
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PostPosted: Sun Dec 16, 2012 10:22 am 
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Joined: Sat Feb 12, 2011 6:39 pm
Posts: 1248
Location: wales
rosstheboss wrote:
Bloody hateful company, I think a phone call to Watchdog may be in order!

I would definitely contact WatchDog from my understanding they are very keen to hear from Yodel customers and as you have before/after pics even better. I NEVER EVER USE YODEL AT ALL
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incorrigible
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PostPosted: Sun Dec 16, 2012 7:59 pm 
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Joined: Thu May 27, 2010 9:00 pm
Posts: 1042
Location: San Diego, CA, USA
B77 wrote:
Bloody hell, that's not good at all. After a couple of incidents with sending bits and bobs I've started taking before and after photos just in case. Ok it's a bit anal but there is little the courrier companies can do to wriggle out of it if you have proof it's their fault.
I had 2 Landcruiser doors delivered once, heard the truck pull up and watched the guy tip the pallet off the back crumpling the frames and smashing both windows. Bastards.
I take LOTS of pics of everything I ship, including various stages of the packaging process. Likewise, I do the same with all packages I receive, including various stages of the un-packing process. There's almost no excuse not to take so many photos when digital cameras make it so easy to do. In addition, tracking and insurance are mandatory for everything I send or receive.

If that were my bike, though, pics or not, I think I'd take it to the shipping company and jam it up someone's @$$ if they didn't give me a refund on the spot.
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chrisv40
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PostPosted: Sun Dec 16, 2012 8:37 pm 
Classified Mod / Lincs, East and South Yorks AEC
Classified Mod / Lincs, East and South Yorks AEC
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Joined: Tue Apr 01, 2008 5:45 pm
Posts: 6130
Location: East Yorkshire
Well Ray refunded me immediately he saw the pics I took so other than being very pissed off as I really wanted to build that bike I am not out of pocket.

Ray has put his claim in with Yodel so we will see how long it takes him to get a refund out of them.

I sent Watchdog an email with the pics so we will see if they are interested in any ore info.
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MiniNinjaRob
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PostPosted: Tue Dec 18, 2012 8:19 pm 
Windmilling for a Scotch Egg
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Joined: Tue Feb 15, 2011 10:27 am
Posts: 4840
Location: Huddersfield, West Yorkshire
I used HDN/yodel once as their price was by far the cheapest (20kg oversized parcel booked by parcel2go) and it was going from my office to another office - you get less problems that way. Otherwise I have never chosen to use them, why bother when another company is miles better for only a few £££;s more? Not worth the risk IMHO.
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gerryattrick
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PostPosted: Mon Dec 31, 2012 8:57 pm 
retrobike rider
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Joined: Thu Jan 21, 2010 11:13 am
Posts: 1321
Location: I don't know, the satnav's bust!
Update.

Just heard from Parcel2go via whom I booked Yodel - refunded in full. This covered postage costs and value of frame. :D

Not a bad result in three weeks.

Would use Parcel2go again to book a carrier, but not so sure about Yodel!


Last edited by gerryattrick on Tue Jan 01, 2013 10:59 am, edited 1 time in total.

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chrisv40
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PostPosted: Mon Dec 31, 2012 9:20 pm 
Classified Mod / Lincs, East and South Yorks AEC
Classified Mod / Lincs, East and South Yorks AEC
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Joined: Tue Apr 01, 2008 5:45 pm
Posts: 6130
Location: East Yorkshire
Thats great news mate, I doubt it will make Yodels service any better but hopefully everyone who has read this thread will avoid using them in future.
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retrocomeback
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PostPosted: Mon Dec 31, 2012 9:24 pm 
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Joined: Wed Jun 20, 2012 6:25 pm
Posts: 606
Location: New Forest
gerryattrick wrote:
Update.

Just heard from Parcel2go via whom I booked Yodel - refunded in full. :D

Not a bad result in three weeks.

Would use Parcel2go again to book a carrier, but not so sure about Yodel!


Great news mate, just to clarify though, did that include compensation for the destroyed frame?
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