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PostPosted: Tue Dec 11, 2012 12:28 pm 
Old School Grand Master
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Joined: Tue Oct 04, 2011 4:15 pm
Posts: 3499
Location: Behind you with the duct tape pulled out.
I risked yodel the other month and I actually had amazing service from them, paid for 48hr delivery was there the next day :o . But that is horrendous they should have just delivered the claim forms how could they not expect someone to complain at that.


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PostPosted: Tue Dec 11, 2012 12:50 pm 
Retro Guru

Joined: Sat Dec 11, 2010 10:08 am
Posts: 847
Location: French Alps/Annecy
Bloody hell, that's not good at all. After a couple of incidents with sending bits and bobs I've started taking before and after photos just in case. Ok it's a bit anal but there is little the courrier companies can do to wriggle out of it if you have proof it's their fault.
I had 2 Landcruiser doors delivered once, heard the truck pull up and watched the guy tip the pallet off the back crumpling the frames and smashing both windows. Bastards.


Last edited by B77 on Tue Dec 11, 2012 1:09 pm, edited 1 time in total.

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 Post subject:
PostPosted: Tue Dec 11, 2012 1:04 pm 
Karma Queen / Cake Meisterin
Karma Queen / Cake Meisterin
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Joined: Thu Jul 27, 2006 10:02 pm
Posts: 6737
Location: North Yorkshire
See this

http://www.trustpilot.co.uk/review/yodel.co.uk

It's a wonder they are still in business

Alison


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 Post subject:
PostPosted: Tue Dec 11, 2012 1:10 pm 
Retro Guru

Joined: Sat Dec 11, 2010 10:08 am
Posts: 847
Location: French Alps/Annecy
Thing is they're probably agency drivers on minimum wage with a 60 parcel target for each day and really can't be arsed to have anything like a good attitude to their work.......


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PostPosted: Tue Dec 11, 2012 2:11 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Sat Jan 27, 2007 10:35 pm
Posts: 8423
Location: The desolate flats of Cambridgeshire
Out of interest, what did the driver say when he delivered it...and more so, what did you say?!?


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 Post subject:
PostPosted: Tue Dec 11, 2012 2:23 pm 
Classified Mod / Lincs, East and South Yorks AEC
Classified Mod / Lincs, East and South Yorks AEC
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Joined: Tue Apr 01, 2008 5:45 pm
Posts: 6025
Location: East Yorkshire
I wasn't in but the driver said to my wife "I think the box got a bit damaged at the depot, nothing to do with me but would you like to sign for it as damaged" which she obviously did. I just hope Gerryattrick gets his money back asap.
He refunded me in full immediately by the way and has already put his claim in with Yodel and with my pictures I don't think they can have much argument.


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 Post subject:
PostPosted: Tue Dec 11, 2012 5:28 pm 
retrobike rider
retrobike rider
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Joined: Wed Jul 09, 2008 5:53 pm
Posts: 2981
Location: Super Sussex by the Sea
Bloody hateful company, I think a phone call to Watchdog may be in order!


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 Post subject:
PostPosted: Tue Dec 11, 2012 7:18 pm 
retrobike rider
retrobike rider

Joined: Tue Jul 10, 2012 11:58 pm
Posts: 2363
Location: Bournemouth
Driver did the right thing then with his advice, if it had been signed for clean, you wouldn't have a leg to stand on. I'd say from my experience in shipping, and I have a lot, accidents happen. There are good and bad people at all companies, and this should be a simple job for them to refund. My advice would be to get on the phone and get someone there to help push your case. I have no experience with Yodel, but I am an expert in logistics, if I may say so, and that's how I make sure any issues I've had get resolved.


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 Post subject:
PostPosted: Tue Dec 11, 2012 7:20 pm 
retrobike rider
retrobike rider
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Joined: Thu Jan 21, 2010 11:13 am
Posts: 1312
Location: I don't know, the satnav's bust!
I've used Yodel a few times before, but never had trouble, so ignored the negative comments I've seen about them.

Never again.


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 Post subject:
PostPosted: Tue Dec 11, 2012 7:40 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
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Joined: Tue Nov 03, 2009 10:00 pm
Posts: 5611
Location: Newcastle Upon Tyne
:cry:


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