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 Post subject: Ebay issue
PostPosted: Wed Oct 03, 2012 10:47 pm 
retrobike rider
retrobike rider

Joined: Tue Jul 10, 2012 11:58 pm
Posts: 2363
Location: Bournemouth
Hi all

I bought a pair of "polarized" Oakleys on ebay. They arrived today, and aren't polarized.

Seller advises it's a genuine mistake, and if I return them, he'll refund me. I haven't lodged an issue with ebay or paypal. What should I do? Send them back, or lodge issue with one or the other, then send them back?

Cheers
Tim


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 Post subject:
PostPosted: Thu Oct 04, 2012 12:34 pm 
Retro Guru
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Joined: Wed Apr 25, 2012 2:08 pm
Posts: 2186
Location: Shrewsbury
Send them back. Its just a mistake and you should either get what you ordered or a refund. With Ebay, return postage is at your own cost, although you could ask for them to cover the postage and see what they say.

If you don't get your refund or replacement, then you can raise a complaint with the Ebay Resolution Centre :)


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 Post subject:
PostPosted: Thu Oct 04, 2012 4:28 pm 
Old School Grand Master
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Joined: Sun Aug 21, 2011 11:57 pm
Posts: 4074
Location: Antwerp, Belgium
As long as the seller offered the exchange via an eBay message, you'll have the message ID as proof if it ever comes to a dispute.


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 Post subject:
PostPosted: Thu Oct 04, 2012 5:42 pm 
BoTM Winner / Gold Trader
BoTM Winner / Gold Trader
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Joined: Fri Feb 26, 2010 12:36 am
Posts: 4715
Location: Burlington, ON Canada
And make sure you send it back recorded delivery.


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 Post subject:
PostPosted: Thu Oct 04, 2012 9:17 pm 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11108
Location: The Home Of Mountain Biking, And All Great Things.
I like it when the person who made the mistake sends the right item immediately, accepting you will then return the wrong one in your own time.

I don't like being held to ransom by someone else's error.


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 Post subject:
PostPosted: Thu Oct 04, 2012 9:28 pm 
retrobike rider
retrobike rider

Joined: Tue Jul 10, 2012 11:58 pm
Posts: 2363
Location: Bournemouth
they're second hand, so no chance of swapping. I think it's an honest mistake, as the box says what his advert says, but unfortunately not what the contents are. I'll send them back. Thanks guys


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