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PostPosted: Sun Sep 16, 2012 9:55 pm 
Lincs, East and South Yorks Deputy AEC
Lincs, East and South Yorks Deputy AEC
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Joined: Fri Feb 29, 2008 11:55 pm
Posts: 5355
Location: GUNNESS NTH LINCS
won some sweet looking hope hubs on fir 123 rims this week, turned up while riding peaks on saturday.

unfortunately the "mint"condition wheels.....have cracks along the drive side flange and a section is not even there!!!! so not usable and foobard!

i contacted...read messaged the seller through ebay sat pm but aint heard a thing yet.

how long should i wait to start the dispute process and get me funds back?

i want to do it now but feel i should at least give the seller till morning or lunch time. i am really pissed off, wanted these alot and paid more than i should have tbh, now im outta pocket and have knackered hopes :(


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PostPosted: Sun Sep 16, 2012 10:13 pm 
Retro Guru
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Joined: Wed Mar 21, 2012 11:23 pm
Posts: 938
i'd say dispute straight away if they are obviously ****. if it was an honest looking mistake i'd say chill and give him a day or two, but as youdescribe it... go git im :x


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PostPosted: Sun Sep 16, 2012 10:26 pm 
Section Moderator & South West AEC
Section Moderator & South West AEC
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Joined: Mon Jun 25, 2007 3:33 pm
Posts: 8157
Location: new forest
sounds like you've been kippered.

if the damage was not shown in pictures, as in hidden from view and not mentioned in the listing i'd give max a day to wait for a response as no one is offline these days for long, after that or depending on the response i'd bang in a dispute.


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PostPosted: Sun Sep 16, 2012 10:34 pm 
Gold Trader
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Joined: Mon Mar 22, 2010 10:17 am
Posts: 7889
Location: Mid Suffolk
If you start the dispute process I think that there are some guidelines..

However, I normally allow 48hours for someone to reply.


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PostPosted: Sun Sep 16, 2012 11:29 pm 
eBay Outing Master
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Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
I'd give them at least till Monday evening as they maybe away the weekend. If no reply by monday eve I would start it Tuesday


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PostPosted: Mon Sep 17, 2012 1:27 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
Posts: 11103
Location: The Home Of Mountain Biking, And All Great Things.
I would make one contact with the seller, asking to have a full refund, and if they agree then wait a reasonable time for them to honour it before opening a dispute.

I think you are right to leave it a couple of days as they may be off riding or whatever at the weekend.

The damage sounds very obvious, so it sounds like they were being at the very least stupid to try to pass them off with the description given.

Hope it works out for you man.


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PostPosted: Mon Sep 17, 2012 1:34 am 
Retro Guru

Joined: Tue May 06, 2008 4:24 am
Posts: 713
Location: Edinburgh
make sure you send them back recorded even if they arrived standard post


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PostPosted: Mon Sep 17, 2012 1:45 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
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Location: The Home Of Mountain Biking, And All Great Things.
Absolutely, and request that in the reimbursement.


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PostPosted: Mon Sep 17, 2012 4:05 am 
eBay Outing Master
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Joined: Sat Nov 21, 2009 3:53 pm
Posts: 8000
I've had recently a dispute with an individual through ebay and using the buyer protection they found in my favour.

However, they also said that the return postage was down to the buyer and not the seller. Which wouldn't have been a problem in the u.k. but in the u.s. bike postage averages out at $140

So if you do start a dispute try and find out if you or the seller has to pay for the return postage and definately as mentioned get a signed for service


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PostPosted: Mon Sep 17, 2012 2:20 pm 
Retro Guru
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Joined: Wed Apr 25, 2012 2:08 pm
Posts: 2185
Location: Shrewsbury
Now you have a transaction with them, you can request the sellers details:

http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9

This should give you a phone number and email :)


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