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PostPosted: Thu Sep 06, 2012 8:56 am 
Old School Grand Master
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Joined: Wed Apr 12, 2006 12:33 pm
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Location: The Home Of Mountain Biking, And All Great Things.
Boiler scheduled for service today.

Something has come up, so I cannot guarantee anyone to be here 'all day'.

So I call and try to pin down a time, I don't want to have them arrive as we are leaving.

The lassie answering the line says I have to call them back at 9.30, as she is just the 'emergency line'.

Can you pass on a message?

"No, they don't let me because I have to keep this line open."

"It is the same number, can't you pass it on to them at 9.30?"

"No, I am not allowed to."

"Fine, cancel it. I am going to change to another service."

"If you want to cancel it, you will need to call back at 9.30."

Jesus wept.

I can never get hold of these people, and that has torn it.

What the lassie obviously does not know is that this is one a large number of rental properties, and my aunt will gladly switch to another servicing arrangement for all as she has had a number of problems with these jokers.

Cheapest is not always cheapest.


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PostPosted: Thu Sep 06, 2012 3:11 pm 
Retro Guru
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Joined: Wed Mar 21, 2012 11:23 pm
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People may slate us, but try British gas, 8-12,10-14, or 12-18


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PostPosted: Fri Sep 07, 2012 12:17 am 
Old School Grand Master
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Location: The Home Of Mountain Biking, And All Great Things.
That will be Scottish Gas here I guess. Will recommend. Thanks. I never had a bad experience with British Gas or Scottish Gas, always excellent service.


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PostPosted: Fri Sep 07, 2012 7:40 am 
Retro Guru
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like you say, 'you get what you pay for'

good luck fella :)


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PostPosted: Fri Sep 07, 2012 8:27 am 
Retro Guru
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DIAF :lol:


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PostPosted: Fri Sep 07, 2012 8:30 pm 
Retro Guru
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Joined: Fri Mar 25, 2011 7:48 pm
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Location: Glasgow
highlandsflyer wrote:
What the lassie obviously does not care about is that this is one a large number of rental properties

Fixed that for you.

Don't sweat the small stuff.


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PostPosted: Fri Sep 07, 2012 9:43 pm 
Old School Grand Master
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Location: The Home Of Mountain Biking, And All Great Things.
No one is sweating.

My aunt got a call back from the boss, apologising and basically arse licking his way back into contention.

We are a small community here, word of mouth means a lot.

Stupidity in dealing with customers costs a lot.

:)


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PostPosted: Fri Sep 07, 2012 9:47 pm 
Retro Guru
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and what happens when one of the boilers drops dead in the middle on winter?


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PostPosted: Fri Sep 07, 2012 10:08 pm 
Old School Grand Master
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Location: The Home Of Mountain Biking, And All Great Things.
I am guessing it will be a Scottish Gas engineer attending. Will mull over it with her over Sunday lunch.

:)


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