I sell stuff on ebay for my place of work, we post stuff out the next day if paying by paypal, if they use a cheque - 7 days.
this is what I would expect - I think waiting over a week for a delivery is poor service.
If a seller emails me about problems getting to the PO tho, you gotta give them a little credit for keeping you in the picture.
thats my view-
as far as feedback goes, through work we leave feedback when we recieve feedback, this ensures that we know the goods have arrived with the customer and that they are happy with the service, if they leave a negative or even a neutral we follow it up and do our best to make the customer happy and too see if they are willing to retract feedback.
I'd say thats fair
Stabled = 91 Browning Test unit - Trimble Double U - kestrel MXZ Black - 87 Chas Roberts Snow Leopard - 88 Overbury's pioneer - Dave Yates Diabolo - Proflex RF-1 team replica - Mk1 Thorn Nomad - Dave hinde disc - frontiera 531 - Serotta Proflex