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 Post subject: J.E.James = Muppets
PostPosted: Tue Aug 06, 2013 1:01 pm 
MacRetro rider
MacRetro rider

Joined: Thu Jul 31, 2008 1:45 pm
Posts: 2614
Location: Near a tree, by a river in a hole in the ground....
Long story short - boy needs tyres, sees said tyres on J.E.James website - crap small piccie and awful description but there and reduced.

Boy pays for tyres

Gets txt from Royal Mail to confirm delivery to work, lets post room and security know, no probs!

Gets 2nd txt from RM - unable to deliver as I was out - seriously 650 people at my work and nobody there to sign, think not....

Phone J.E. who apologise, blame RM and offer to send out replacements via DPD - boy happy

DPD manage delivery, phew someone was in and I get a call from the mailroom...

Collect tyres open and.... Drum roll please....


Wrong tyres, Same manufacturer wrong tyre! WTF!

Phone J.E. who apologise, acknowledge crap description and pic but their returns policy is I now have to send them back before they'll send out the correct ones (if they have them)

So it's a pain in the ass for me to get to a PO during the day and I still may not end up with what I paid for.

Think you may have lost a repeat customer J.E.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Tue Aug 06, 2013 1:52 pm 
retrobike rider / Gold Trader
retrobike rider / Gold Trader
User avatar

Joined: Fri Feb 06, 2009 11:13 pm
Posts: 9733
Location: Skipton
I bought a full bike from one of their shops once. Bike and price were ace but the customer service wasn't up to much.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Tue Aug 06, 2013 1:58 pm 
retrobike rider
retrobike rider
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Joined: Sun Dec 18, 2011 10:42 pm
Posts: 2189
Location: milton keynes
not had any problems with them myself


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 Post subject: Re: J.E.James = Muppets
PostPosted: Tue Aug 06, 2013 5:11 pm 
Gold Trader
Gold Trader
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Joined: Thu Nov 09, 2006 11:19 pm
Posts: 1859
Location: Gwlad Gwlad to be here
Hmmm. I've had many happy purchases from JE James. Sounds like you were unlucky.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Tue Aug 06, 2013 5:25 pm 
aka Leo Swayer
aka Leo Swayer
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Joined: Wed Jun 18, 2008 7:15 pm
Posts: 6365
Location: Wales.UK
I had a very similar thing happen with CRC, but they let me keep the wrong tyre and also gave a full refund :D
Mind you i had sent them an e-mail to get them to confirm what i was going to recieve as i thought it very, very cheap for what i was buying. They sent confirmation and still managed to send the wrong thing bless em :lol:


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 Post subject: Re: J.E.James = Muppets
PostPosted: Wed Aug 07, 2013 1:01 am 
retrobike rider
retrobike rider

Joined: Mon Sep 27, 2010 12:17 am
Posts: 877
Location: At The Gates Of Dawn
I've bought bits and pieces from them on several occasions and have no complaints at all. Possibly you got 'em on a bad day.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Wed Aug 07, 2013 6:40 pm 
Retro Guru
User avatar

Joined: Mon Mar 28, 2011 9:29 pm
Posts: 1877
Location: Somerset
get what you pay for. Walk into bike shop, see it, touch, wallet gets raped. Buy cheap via mail order on internet & at least 10% of the time you're going to have problems. Still I've done pretty well out of CRC's cock ups £5 voucher here and there a free tyre (that I didn't want).


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 Post subject: Re: J.E.James = Muppets
PostPosted: Wed Aug 07, 2013 9:25 pm 
Old School Grand Master
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Joined: Mon Jun 14, 2010 9:06 pm
Posts: 4447
Location: Herts UK
i think it is less that 10%..... or maybe i havre been lucky.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Fri Aug 09, 2013 7:38 pm 
Retro Guru
User avatar

Joined: Wed Mar 21, 2012 11:23 pm
Posts: 938
I'll chime in in favour of je james too. I wanted the 3rd gen magic link upgrade for my kona 2+2 and could only getit from an approved distributor. I spoke to aw cycles in reading who allegedly were mates with the director of kona uk. i wanted to use them as they were local and i would have paid them to fit it. fat waste of **** time. lots of 'yeah mate we're on it' but f**k all action. I gave up after two weeks of this.

phoned je james and had the price in 1/2 an hour and in my hands a week later. not bad i thought.


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 Post subject: Re: J.E.James = Muppets
PostPosted: Sun Aug 11, 2013 6:48 pm 
Old School Hero

Joined: Fri May 31, 2013 1:34 pm
Posts: 162
Been there.

Ordered a 27.0mm x 410mm Thompson Elite Seatpost.

Arrived in good time, only it was 31.6mm x 367mm!

exchanged without problem, and they gave me a pre-paid thingy to put on the front.

They were cheaper than anyone else and the only one's who seemed to carry a 27.0mm

Not put off by this.


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